trouble sending pdf file

[angelj24467555]

I am trying to send a pdf file trough outlook mail, so i click on preview and it doesn't show the file it turns into a black color not being able to see the fil

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[Adorobat]

Hi Angelj,

Sorry for the delay in response.

As per the issue description mentioned above, when sending a pdf via outlook, preview doesn't show pdf when clicked, is that correct?

Try troubleshooting steps given below:

Reboot the computer, launch outlook and preview file again, does that work?

If not, try troubleshooting steps given in these links:

Adobe PDF preview handler error after install Reader XI

Preview Handler Error in Outlook 2013

And here: MS Outlook - Problem with Adobe PDF Preview Handler (Review and Comment)

Could you let us know the version of Acrobat installed on the machine: Identify the product and its version for Acrobat and Reader DC

And, the operating system installed on the machine-Mac/Windows?

Does this happen with all the pdf files you send via Outlook?

Keep us posted with the results.

Shivam