Does anything else install fine? (Like Photoshop?) What happens exactly? (Endlessly-animating install bar, for example?) Any errors?
I was able to get bridge to open finally but when I try to install photoshop it gives me error code 11
That's the uninstall/reinstall code, isn't it?
Do you have enough space on the drive you want to install on?
yes it is but when I try to uninstall photoshop it tells me that the program can't be found. it asks if I want to delete the alias or fix the alias. I have tried to fix the alias but when I did that it said the the file could not be found
Things I would try (in order; go to the next suggestion if the previous didn't give you any progress):
- Sign out of the CC Desktop App, then sign back in. Maybe even try a system restart before attempting to sign back in.
- Uninstall/reinstall (if possible).
- Nuke everything using the CC Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems