I'm a student. Self pay. I transferred to a school that will cover the cost of CC. When I switch, I don't want to lose my portfolio. I've got that address on everything. I contacted customer support only to be directed here.
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if that doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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