can you select your text tool, created a textbox and take a screenshot so we can see what you see?
From the problem statement it appears you are not able to see the fonts menu in the control strip(appears at the top of the window)
You can change the font still using the menu in the character panel(again from type menu)
You can check if you have purposefully disabled the fonts menu by customizing the control strip.
you can see if resetting worksapce works for you.
- Select Window > Workspace > Reset [Workspace Name].
if none of the above work then you can reset your cache and preferences.
wow. Thank you so much! I knew there had to be a simple solution lol
Always happy to help, Sarah.