7 Replies Latest reply on Jul 17, 2017 3:07 AM by Frans van der Geest (ACP)

    InDesign CC 2017 unbearably slow on mac

    cmscss Level 1

      Hi There,

       

      InDesign 2017 is so slow it's unusable, I get a 5-10sec spinning beachball every 5-10sec. I've seen similar posts so have tried:

      • Disabling GPU acceleration
      • Turning off advanced type rendering
      • Splitting longer files
      • Using lower display resolution settings on links
      • Saving and working off the InDesign file locally

       

      It's been like this since updating to CC 2017. My documents are not big (1-5 pages) and they're really nothing special, type, images and eps links.

       

      Is this a known issue or are there a set of prefs which returns performance to 2016 levels?

       

      Any pointers in the right direction would be much appreciated.

       

      Cheers

       

      OSX 10.11.6

      InDesign CC 2017

        • 1. Re: InDesign CC 2017 unbearably slow on mac
          cmscss Level 1

          Have also just tried packaging the file and links to the desktop and working locally but no change - it still freezes every few seconds.

          • 2. Re: InDesign CC 2017 unbearably slow on mac
            Jbarrigon Level 2

            Hello cmscss,

            Im running InDeign CC 2017 in a mac book pro mid 2012 8 gb ram and OS 10.12. and its running without any problems. I've been working with all kind of files and interactive elements and no problem, I suggest you reinstall the application and check the configuration of your Mac. It can probably be just a matter of preferences.

            • 3. Re: InDesign CC 2017 unbearably slow on mac
              amaarora Adobe Employee

              Hi,

              In addition to the workarounds you have tried, you can also try the below:

              1. Upgrade to InDesign CC 2017.1(latest) from CC 2017.0

              2. Clean cache and preferences and then start working Troubleshooting 101: Replace, or "trash" your InDesign preferences

              3. Save your file as .idml and then work on it Save documents in InDesign

               

              Let me know if you still face the issue.

               

              -Aman

              1 person found this helpful
              • 4. Re: InDesign CC 2017 unbearably slow on mac
                Bill Silbert Adobe Community Professional

                I've noticed that InDesign CC 2017 does not do well if the preferences from any earlier versions of InDesign are present on your machine. As Aman said above you should trash your preferences and it would also not hurt to delete your cache files.

                To delete preferences:

                With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

                After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

                To delete caches:

                With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire file “Adobe InDesign”. I find that deleting the cache file completely leads to a lasting change.

                1 person found this helpful
                • 5. Re: InDesign CC 2017 unbearably slow on mac
                  Stephen K Walker Level 1

                  This is puzzling - the slowness was a problem on previous versions, but CC 2017 seems to be quite responsive.

                  If nothing else works this is what I would recommend:

                  It may work - or it may not - and it's a fairly quick thing to do - if you have a decent speed internet connection.

                  1 person found this helpful
                  • 6. Re: InDesign CC 2017 unbearably slow on mac
                    cmscss Level 1

                    Thanks for all the replies. Removing all preferences (including previous versions) seemed to work for a bit but now it's back to freezing every 5-10seconds.

                     

                    I'm not sure that saving all docs as .idml is practical but I'll try that a few times and see how it goes - plus this happens with brand new, CC2017 created docs as well.

                     

                    Failing that, uninstall, clean and reinstall seems like the final thing - right?

                    • 7. Re: InDesign CC 2017 unbearably slow on mac
                      Frans van der Geest (ACP) Adobe Community Professional

                      Do you have any auto activation for fonts, like a Suitcase plug-in for example? If so, remove that to see if it solves your delays.