14 Replies Latest reply on Sep 12, 2017 3:48 PM by BobLevine

    InDesign CC 2017 unbearably slow on mac

    cmscss Level 1

      Hi There,

       

      InDesign 2017 is so slow it's unusable, I get a 5-10sec spinning beachball every 5-10sec. I've seen similar posts so have tried:

      • Disabling GPU acceleration
      • Turning off advanced type rendering
      • Splitting longer files
      • Using lower display resolution settings on links
      • Saving and working off the InDesign file locally

       

      It's been like this since updating to CC 2017. My documents are not big (1-5 pages) and they're really nothing special, type, images and eps links.

       

      Is this a known issue or are there a set of prefs which returns performance to 2016 levels?

       

      Any pointers in the right direction would be much appreciated.

       

      Cheers

       

      OSX 10.11.6

      InDesign CC 2017

        • 1. Re: InDesign CC 2017 unbearably slow on mac
          cmscss Level 1

          Have also just tried packaging the file and links to the desktop and working locally but no change - it still freezes every few seconds.

          • 2. Re: InDesign CC 2017 unbearably slow on mac
            Jbarrigon Level 2

            Hello cmscss,

            Im running InDeign CC 2017 in a mac book pro mid 2012 8 gb ram and OS 10.12. and its running without any problems. I've been working with all kind of files and interactive elements and no problem, I suggest you reinstall the application and check the configuration of your Mac. It can probably be just a matter of preferences.

            • 3. Re: InDesign CC 2017 unbearably slow on mac
              amaarora Adobe Employee

              Hi,

              In addition to the workarounds you have tried, you can also try the below:

              1. Upgrade to InDesign CC 2017.1(latest) from CC 2017.0

              2. Clean cache and preferences and then start working Troubleshooting 101: Replace, or "trash" your InDesign preferences

              3. Save your file as .idml and then work on it Save documents in InDesign

               

              Let me know if you still face the issue.

               

              -Aman

              2 people found this helpful
              • 4. Re: InDesign CC 2017 unbearably slow on mac
                Bill Silbert Adobe Community Professional

                I've noticed that InDesign CC 2017 does not do well if the preferences from any earlier versions of InDesign are present on your machine. As Aman said above you should trash your preferences and it would also not hurt to delete your cache files.

                To delete preferences:

                With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

                After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

                To delete caches:

                With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire file “Adobe InDesign”. I find that deleting the cache file completely leads to a lasting change.

                1 person found this helpful
                • 5. Re: InDesign CC 2017 unbearably slow on mac
                  Stephen K Walker Level 1

                  This is puzzling - the slowness was a problem on previous versions, but CC 2017 seems to be quite responsive.

                  If nothing else works this is what I would recommend:

                  It may work - or it may not - and it's a fairly quick thing to do - if you have a decent speed internet connection.

                  1 person found this helpful
                  • 6. Re: InDesign CC 2017 unbearably slow on mac
                    cmscss Level 1

                    Thanks for all the replies. Removing all preferences (including previous versions) seemed to work for a bit but now it's back to freezing every 5-10seconds.

                     

                    I'm not sure that saving all docs as .idml is practical but I'll try that a few times and see how it goes - plus this happens with brand new, CC2017 created docs as well.

                     

                    Failing that, uninstall, clean and reinstall seems like the final thing - right?

                    • 7. Re: InDesign CC 2017 unbearably slow on mac
                      Frans van der Geest (ACP) Adobe Community Professional

                      Do you have any auto activation for fonts, like a Suitcase plug-in for example? If so, remove that to see if it solves your delays.

                      2 people found this helpful
                      • 8. Re: InDesign CC 2017 unbearably slow on mac
                        cmscss Level 1

                        OK, I've now moved all work to a Thunderbolt RAID and have completely erased and reinstalled my Mac without migrating user data.

                         

                        But the problem persists on large jobs - the bigger the dimensions, the worse the slowdowns:

                        • Jobs involving billboards, bus sides and other large artwork cause the slowdowns
                        • All large outdoor artwork is done to 10% of size at 300dpi
                        • So a 12m x 3m billboard is set in InDesign to 1200mmx300mm with the image roughly 300dpi at that 10%
                        • The flattened background JPEGs are around 50-100Mb, the rest are vector eps logos
                        • If we use an .eps with an 8bit tiff preview for large imagery, the slowdowns are worse
                        • Display performances makes no difference if it's fast or high quality
                        • The more .eps vector graphics (logos etc) in the job, the worse everything is speed-wise

                         

                        I get a spinning beach ball every 10secs. I can get 2 or 3 things done (if I'm quick) before the next slow down.

                         

                        During the most recent slowdowns, activity monitor definitely showed issues with InDesign. See attached, maybe they'll provide someone with a clue? Although it states InDesign is not responding, after a few minutes it comes back for 10secs.

                         

                        Basically, the bigger the document size, the bigger the problem - and when copying from several large open docs, the problems is unbearable.

                         

                        To recap, this is a clean erase and reinstall of:

                        • Mac OSX 10.11.6
                        • Adobe CC 2017 apps
                        • Latest updates of all software
                        • 2013 12 core Mac Pro with 64GB RAM and a 1TB Flash drive
                        • No user data (prefs etc) were migrated
                        • About as clean and fresh as you can get!

                         

                        Screenshots from Activity Monitor during a slowdown. Everything else (like Finder, Mail, Calendar etc) run fine during the slowdown, just InDesign is stuck.

                         

                        1. CPU

                        cpu.jpg

                        2. MEMORY

                        memory.jpg

                        3. ENERGY

                        energy.jpg

                        4. DISK

                        disk.jpg

                        5. NETWORK

                        network.jpg

                        • 9. Re: InDesign CC 2017 unbearably slow on mac
                          BobLevine MVP & Adobe Community Professional

                          Turn off the autoactivation plug in for Suitcase Fusion.

                          2 people found this helpful
                          • 10. Re: InDesign CC 2017 unbearably slow on mac
                            cmscss Level 1

                            Sorry, forgot to mention that I've uninstalled Suitcase plugins for all CC apps. The only font service which is on is Adobe Typekit.

                             

                            I also ran through various 'tips' blogs for speeding up InDesign so lots of things are now off like stuff from this list: https://indesignsecrets.com/6-tips-speed-up-indesign.php

                             

                            Will see how things go.

                            • 11. Re: InDesign CC 2017 unbearably slow on mac
                              Daria1958 Level 1

                              I have improved the performances switching off the thumbnails in the options of page layout palette.

                              I don't see thumbnails any more (and that is frustrating when working on large illustrated books), but it doesn't freeze.

                              In my case it seems to be a problem related with video refresh.

                               

                              I hope this can be useful also for you!

                               

                              Best.

                              • 12. Re: InDesign CC 2017 unbearably slow on mac
                                bens88590905 Level 1

                                Thanks for that, all the issues I see are related to large (1200mm) one page documents but yes, I've too have turned off page thumbs and a bunch of other stuff.

                                 

                                I have some outdoor projects to do next week so will see if the changes solve anything.

                                • 13. Re: InDesign CC 2017 unbearably slow on mac
                                  bens88590905 Level 1

                                  Turns out Suitcase officially blows! I was convinced by a previous staff member that Suitcase was good but it's wasted a bit of time with several annoying issues, including this one.

                                   

                                  Turning off auto font activation has solved all the speed issues sort far.

                                   

                                  Cheers

                                  • 14. Re: InDesign CC 2017 unbearably slow on mac
                                    BobLevine MVP & Adobe Community Professional

                                    Have you contacted Extensis? Their support is excellent, IME.