5 Replies Latest reply on Jul 18, 2017 9:47 AM by meenakshin83966505

i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

charliew57007873 Jul 11, 2017 2:11 AM

1. Re: i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

99jon Jul 11, 2017 2:20 AM (in response to charliew57007873)

Have you purchased a subscription to the Creative Cloud version of Photoshop or did you buy Photoshop Elements?
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2. Re: i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

charliew57007873 Jul 11, 2017 7:21 AM (in response to 99jon)

i got the creative cloud the student pack
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3. Re: i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

charliew57007873 Jul 11, 2017 7:23 AM (in response to charliew57007873)

Creative Cloud Student and Teacher edition (one-year)
(Mac/Win, EN) is the one that i have got
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4. Re: i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

John T Smith Jul 11, 2017 7:24 AM (in response to charliew57007873)

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
-and troubleshooting FAQ https://forums.adobe.com/thread/1962238
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
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5. Re: i have just brought Photoshop and it stills keeps asking me to buy now? i have already brought it? how do i get it to download?

meenakshin83966505 Jul 18, 2017 9:47 AM (in response to charliew57007873)

Moving this to Photoshop
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