0 Replies Latest reply on Jul 11, 2017 11:22 AM by neilh49947004

    Help needed signing in to ADE

    neilh49947004

      Hi,

       

      I'm using a desktop pc with windows 10. I've downloaded ADE 4.5 to read ebook's from my local library.

       

      I've authorised my computer with my vendor ID and password (image 1), but on signing in I receive message "this computer

       

      needs to be authorised with a vendor ID to open, the book I've loaned" (image 2).

       

      Click continue, receive message "this computer is not authorised to open, the book I've loaned" (image 3).

       

      Click authorise, receive message "the vendor account you entered is not associated with the item you are trying to open. Try again" (image 4).

       

      Not sure what I'm doing wrong, any help would be appreciated.

       

      Thanks in advance,

       

      Neil

      ADE 1.jpg

      ADE 2.jpg

      ADE 3.jpg

       

      ADE 4.jpg