Lightroom 6 will not update to new version!!!

[noland83021278]

When in creative cloud, I click on update (because there is an update available) but it says that the update failed... Does anyone know why? I got a new camera and I can't import any photos.

[John Waller]

Which operating system?

Have you checked the error log for error messages or error codes? Something to give us a clue for troubleshooting.

[noland83021278]

It says, "download error, please retry or try again or contact customer support". I have no idea what to do... I have the one time purchase Lightroom 6, I don't pay for it monthly. That shouldnt have anything to do with getting the new update should it?

[John Waller]

Where exactly are you downloading the update from?

Your original post says creative cloud but you have version 6 standalone so you should be able to go to Help > Updates.

[noland83021278]

When I go to help, updates, it opens creative cloud..

[noland83021278]

is there any way you could give me a call and potentially screen share? Adobe customer service would not help me with this issue.. It would be greatly appreciated!

[noland83021278]

If not, do you have any idea what I should do?

[AxelMatt · Accepted solution]

Take a look here: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Try to download the appropriate version manually and try to install it.

[noland83021278]

Im on a Mac

[John Waller]

Which operating system exactly?

Find the macOS version number on your Mac - Apple Support