3 Replies Latest reply on Aug 4, 2017 7:53 AM by Francine 000

    Adobe Acrobat Reader not downloading all attachments

    murrayw65561969

      Hello,

       

      My Adobe Acrobat Reader which is installed on my Samsung S8 appears to be not downloading or opening some of my email attachments (PDF).

      I have good internet reception and some files are very small. Others it opens without a problem.

      I cleared the Cache on both Adobe Acrobat and Email Apps and also did a soft reset.

      Then I uninstalled and reinstalled the App.

      I discussed with Samsung at length and they checked all phone settings to be correct.

      I still have the problem, can you please help?

       

      Thanks,

       

      Murray