8 Replies Latest reply on Jul 13, 2017 3:56 AM by runewold

    3D  Screencard problem with Nvidia P6000 cards

    runewold

      Hi all

      I just got a new workstation at work. Filled it with the latest hardware like the Nvidia P6000 cards.
      So it was surprising to me that Photoshop gave me error when I wanted to do a 3D extrusion.

       

      I have tried about everything you normally do from updates to drivers and software.

      Im on Windows 10 using the latest Photoshop on the Cloud.

       

      Hope to get some solving feedback :-)

       

      R.

       

       

       

       

      llIMG_2457.JPGIMG_2460.JPG

      IMG_2459.JPG

      IMG_2461.JPG

        • 1. Re: 3D  Screencard problem with Nvidia P6000 cards
          davescm Adobe Community Professional

          Wow - that is some machine. I don't think you are going to get knocked down by other users comparing similar specs.
          However it will be worth pasting your system info (Photoshop - Help - System Info  click on copy button and paste into forum post) to see if anyone can spot an issue in that data.

           

          Dave

          • 2. Re: 3D  Screencard problem with Nvidia P6000 cards
            runewold Level 1

            Hi.

             

            Thank you. It was A LOT of info but im sure you knew that :-()

             

            Rune

             

             

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               Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

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               Stained Glass 18.1.1 - from the file “Filter Gallery”

               Stamp 18.1.1 - from the file “Filter Gallery”

               Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

               STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

               Sumi-e 18.1.1 - from the file “Filter Gallery”

               Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

               Targa 18.1.1 - from the file “Standard MultiPlugin”

               Texturizer 18.1.1 - from the file “Filter Gallery”

               Tiles 18.1.1 - from the file “Standard MultiPlugin”

               Torn Edges 18.1.1 - from the file “Filter Gallery”

               Twirl 18.1.1 - from the file “Standard MultiPlugin”

               U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

               Underpainting 18.1.1 - from the file “Filter Gallery”

               Vanishing Point 18.1.1 - from the file “VanishingPoint”

               Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

               Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

               Water Paper 18.1.1 - from the file “Filter Gallery”

               Watercolor 18.1.1 - from the file “Filter Gallery”

               Wave 18.1.1 - from the file “Standard MultiPlugin”

               Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

               WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

               Wind 18.1.1 - from the file “Standard MultiPlugin”

               Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

               ZigZag 18.1.1 - from the file “Standard MultiPlugin”

             

            Optional and third party plug-ins: NONE

             

             

            Duplicate and Disabled plug-ins: NONE

             

             

            Plug-ins that failed to load: NONE

             

            Extensions:

             

               Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

               com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

               New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

               Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

               Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

               com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

               Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

               Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

               Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

               com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

               Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

             

            Installed TWAIN devices: NONE

             

             

             

             

            --

            • 3. Re: 3D  Screencard problem with Nvidia P6000 cards
              davescm Adobe Community Professional

              The only think that sticks out as unusual to me is the NumCLGPUs = 2.  Do you have more than one card installed? Normally when we see more than one GPU it is where multiple cards are installed which is known to cause issues for Photoshop.

              Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

              If not that might be normal for that card and it would be great if someone else with a high spec Quadro can comment.

              Hopefully someone with more knowledge of this GPU will chip in here.

               

              Dave

              • 4. Re: 3D  Screencard problem with Nvidia P6000 cards
                runewold Level 1

                Hi

                 

                Yes I have 2 x P6000 cards. Im at home now but will look at your suggestion in the morning. Thank you!!

                 

                Rune

                • 5. Re: 3D  Screencard problem with Nvidia P6000 cards
                  Trevor.Dennis Adobe Community Professional (Moderator)

                  Yes. Like Dave says.  Photoshop is known to not like more than one GPU.  Photoshop is also lightly threaded, and relies more on CPU clock speed than lots of cores and threads.   I dread to think what your system must have cost!  $20K or more I suspect.

                  • 6. Re: 3D  Screencard problem with Nvidia P6000 cards
                    tmyusuf74 Level 3

                    Do you have an extronal graphic card if the answer is not please bought a Nvidia graphic card then open software?

                    • 7. Re: 3D  Screencard problem with Nvidia P6000 cards
                      runewold Level 1

                      Hi

                       

                      Its a bit more for the machine :-)
                      What a strange ting. Been using Photoshop for about 25 years and never had a problem with a graphic card even when they were almost nonexistence. So to open the version that so clearly states 2017 and all that should come with that don't work with a system that is built for one purpose. To work with Adobe cloud (mostly After effects).

                       

                      I have the new MacBook Pro and opened the file there and even on the last (2013 generation) Macbook Pro and both made extrusion in a second. Im on a set right now but will go back to the office later today and will look into what Dave suggested but if anyone has anything other ideas please share.

                       

                      I assume im not the only one that has or will have this problem as more will take similar systems in use.

                       

                      Thanks for taking the time Trevor
                      R.

                      • 8. Re: 3D  Screencard problem with Nvidia P6000 cards
                        runewold Level 1

                        Hi.

                         

                        Im really sorry but im not sure if I understand your question.
                        Are you asking if I have a graphic card?

                         

                        If that is what you are asking for I have 2 x Nvidia P6000 cards.

                         

                        Rune