3 Replies Latest reply on Jul 14, 2017 7:37 AM by srishtib8795206

    Falha ao exportar o arquivo PDF - Indesign

    Fabio Bernardes

      Olá, estou tendo esse problema ao exportar um arquivo PDF do meu Indesign 2017 (v. 12.1.2.56). Jé estava apresentando esse erro antes de atualizar a versão. Atualizei para esse versão na esperança de resolver o problema, mas continua com o mesmo erro. Alguém pode me ajudar?

        • 1. Re: Falha ao exportar o arquivo PDF - Indesign
          srishtib8795206 Adobe Employee

          Hi fabio bernardes,

           

          In order to assist you on this we would require some details like

           

          Operating system(Exact version of Windows or MAC)

          Where the file is saved or exported(Local system or network location)?

          Is it the only file which is failing or new file are also unable to export as PDF? If it is a single file which has this issue, would you mind sharing your file?

          Are you exporting as PDF print or PDF interactive? If you are exporting it to PDF print what happens if you change preset?

          What is the size of file which you are exporting?

           

           

          Regards

          Srishti

          • 2. Re: Falha ao exportar o arquivo PDF - Indesign
            Fabio Bernardes Level 1

            Hi Srishti, thank's for reply! See below:

             

            Operating system(Exact version of Windows or MAC) = Windows

            Where the file is saved or exported(Local system or network location)? = I tried both

            Is it the only file which is failing or new file are also unable to export as PDF? If it is a single file which has this issue, would you mind sharing your file? Others files heppen this. = It also happens in other files. I can't share the file.

            Are you exporting as PDF print or PDF interactive? If you are exporting it to PDF print what happens if you change preset? = I tried both

            What is the size of file which you are exporting? 3.176KB

             

            Regards,

            Fabio

            • 3. Re: Falha ao exportar o arquivo PDF - Indesign
              srishtib8795206 Adobe Employee

              Hi Fabio,

               

              Thanks for the details.

              Please try to reset preferences for InDesign.

               

              To reset preferences to defaults.

               

              Please close all Adobe applications and delete InDesign folders from below mentioned locations

               

              C:\Users\user\AppData\Roaming\Adobe

              C:\Users\user\AppData\local\Adobe

               

               

              Regards

              Srishti

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