29 Replies Latest reply on Jul 24, 2017 6:00 AM by Laubender

    Upon opening random INDD files, INDD freezes (never-ending spinning wheel)

    charlesb8979

      For some files, it works fine, for other files, it simply freezes and never loads.  I don't have any other way to describe this and I have absolutely no idea why this happens.  It feels completely at random.  There is one consistency, however, if a file won't open, it never will, it will always cause INDD to freeze.  Please help!

       

      Additional Info:

       

      - Purchased INDD file from Envato Market
      - Other files which do work were also purchased from Envato

       

       

      On rare occasion, it will freeze upon startup as well.