2 Replies Latest reply on Aug 14, 2017 8:14 AM by vz63424763

    Acrobat Pro DC Crashing

    Webman_Dave

      Every time I use the Find function, the app crashes and closes. I cannot find anything within any document. This started about 10 days or so ago. The software is up to date.

       

      If I open a PDF within my Crome browser, there is no problem in using Find.

        • 1. Re: Acrobat Pro DC Crashing
          meenakshin83966505 Adobe Employee

          Hi Webman_Dave,

           

          Please try to repair the installation. If you are on Windows, launch the application and go to Help menu > Repair Installation.

          As the application crashing, try the troubleshooting steps provided here:

          Resolve Acrobat DC intermittent crashes on Windows

          Troubleshoot Windows system errors, freezes | Adobe software

          Also, make sure that the application is updated to the latest patch released.

          You may refer this help document to get information on updates: Release Notes | Adobe Acrobat, Reader

          Check if this helps.

           

          If you still experience the issue, please share the dot version of Adobe Acrobat Pro DC you are using.

          To check that Dot version, launch the application and go to Help menu > About Adobe Acrobat Pro DC.

          Are you on Windows or on Mac? What is the OS version?

           

          Let us know how it goes.

          We will be waiting for your response.

           

          Regards,

          Meenakshi

          1 person found this helpful
          • 2. Re: Acrobat Pro DC Crashing
            vz63424763

            Mine crashes all the time (Mac) as well... (s/b continuously updated).

             

            Not only is this very frustrating, but, unlike other applications, my open documents do NOT reopen when I restart.

             

            And, the Home tab only shows a few - if any - that actually WERE opened recently... And yes, I have the preference set to the maximum, which is 100...

             

            For example, the list on the home tab is in a good mood today, I guess, as it DOES show SOME files back through 2 days ago (sometimes it only includes ancient history)... then jumps back to over 2 months ago!!!

             

            I still have my old Acrobat on my laptop, and it's refreshing to have Open Recent list... recently opened files... with options for how far back you want to go.

             

            BTW - I tricked it by "editing" files I had open - highlighting a single letter or whatever, and not saving it, so they would reopen after a crash... but sometimes I actually get involved in my work and neglect to do that pesky task.

             

            Surely this is a simple issue related to my ignorance. I look forward to correcting it.