1 Reply Latest reply on Jul 17, 2017 5:17 PM by srishtib8795206

    Indesign freezes when toggeling Windows

    mcv42338

      Hello,

       

      We are using Indesign 2017 on a Windows machine with i5-7500 and Intel HD Graphics (630).

      Indesign frequently freezes when we toggle screen Windows (Word/Outlook/Windows Explorer).

      To resolve the issue we have to open de task manager and close it and again open the task manager and closing the task manager.

      After opening and closing the Windows task manager two times then Indesign is responding again.

       

      And recently a new issue occurred when Indesign is running the Windows mouse cursor is constantly displaying a blue busy cirkle.

       

      Are there other users experiencing the same problems? .

       

      Regards,

      Edwin de Jonge

        • 1. Re: Indesign freezes when toggeling Windows
          srishtib8795206 Adobe Employee

          Hi mcv,

           

          Please close all adobe applications and reset InDesign preferences manually. (This will remove all the InDesign settings)

           

          Go to below mentioned locations

           

          C:\Users\User\AppData\Roaming\Adobe

          C:\Users\User\AppData\Local\Adobe

           

          And delete InDesign folder and Launch InDesign from creative cloud.

           

          Regards

          Srishti

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