8 Replies Latest reply on Jun 27, 2018 5:15 AM by billh37254366

    Acrobat DC Pro combine files function not working

    Works1 Level 1

      The software is up-to-date. When the user tries to combine files (say, a mix of pdf's and Word 2016 docx's) she just gets the little blue circle of death spinning and spinning and it never finishes. This was working fine until about a week ago. I've tried uninstalling/reinstalling, but that didn't fix it. I used Adobe's Acro DC uninstall utility (AdobeAcroCleaner_DC2015) and reinstalling, still didn't fix it. I'm almost to the point where I'm going to rebuild the laptop so I have a clean install, but I'm not even sure if that will fix it. Any ideas?