5 Replies Latest reply on Aug 1, 2017 5:31 PM by Kevin-Monahan

    Resolve fonts window is blank, documents won't open

    cmscss Level 1

      Hi There,

       

      I have a weird issue when trying to open a document. Clearly there are fonts missing but the 'Resolve Fonts' window is blank and it freezes the opening of the document - I see the following no matter how long I leave it...

       

      screen-shot.jpg

       

      Is there a way to force After Effects to open the document first, before resolving fonts?

       

      Or does anyone know why the Resolve Fonts screen is blank?

       

      Any pointers in the right direction would be much appreciated.

       

      Cheers

       

      Ben