7 Replies Latest reply on Jul 17, 2017 1:17 PM by Steve Grisetti

    "Adobe Elements has stopped working" during DV capture

    kenb78418253

      After not using Elements for a couple of months, I recently tried to open a new project and cannot capture DV footage when adding media. I can add pictures and music, but every time I try to add DV material, I get the message, "Adobe Elements 12 has stopped working, a problem caused the program to stop working correctly."

       

      I tried the below tactics without any success:

       

      1. I removed contents in media cache files (also removed every item in media cache folder)
      2. unistalled and reinstalled program many times
      3. updated graphics card drivers
      4. reverted graphics card to 2016 setting (tried all 3 versions listed below)
      5. reinstalled with a different user name
      6. did disk cleanup and defrag
      7. removed Adobe Premiere Elements pref file
      8. switched project destination from C:\ to external drive
      9. right-clicked on program icon to run as administrator
      10. removed Adobe Flash player and rebooted

       

       

      Dell XPS 8700 desktop

      Windows 10 64-bit

      Intel Core i7-4790 3.60gHz CPU

      12 MB Ram

      Using NVIDIA GeForce GTX745 display card with

      6.27.17 update to 22.21.13.8476

      2.23.17 update to 22.21.13.7878

      12.29.16 update to 21.21.13.7653

       

      Any assistance from an Adobe Moderator that has prior experience with this common issue would be very much appreciated.

       

      This is my error message:

       

      Fault bucket 137534683, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: Adobe Premiere Elements.exe

      P2: 12.0.0.0

      P3: 52251824

      P4: dvacore.dll

      P5: 11.0.0.0

      P6: 52250a9d

      P7: c00000fd

      P8: 00000000000f4ebb

      P9:

      P10:

       

       

      Attached files:

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C52.tmp.WERInternalMetadata.xml

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_c2e39707f6b2fecb34660cbe0ab28d5a1833e78_54acd70f_2e5b5469

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: c9526a58-4e0a-4cd8-b50f-5f5705bdae1c

      Report Status: 0

      Hashed bucket: e1f16a3b18f09e47236f9b5dfb91a5f8

       

      Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x52251824

      Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x52250a9d

      Exception code: 0xc00000fd

      Fault offset: 0x00000000000f4ebb

      Faulting process id: 0x8b4

      Faulting application start time: 0x01d2fe64d85fb41b

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\dvacore.dll

      Report Id: c9526a58-4e0a-4cd8-b50f-5f5705bdae1c

      Faulting package full name:

      Faulting package-relative application ID:

       

       

      Thank you.