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With newest Muse update I keep getting this error when published "Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author." on all browsers! I have put some code in as a work-around, but I fear this will also cause issues. Has anyone else had this problem? Is this being addressed? I have several landing pages that have to go live next week.
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Hi,
The main reason for Missing files error is due to a genuine reason wherein, due to the difference in the files being uploaded and what is present on the server, Muse is warning that there is a mismatch on what is getting previewed currently in the browser.
The problem is – This error shows up on the client side in the browser, which is not good.
To avoid showing up on your client browser side, we have included a preference where you now have an option to suppress the message through pref settings.
Please try if below solution works for you and let us know if it resolves your issue:
1) Try clearing your browser cache
2) Try deleting muse preferences folder
AppPrefs.xml can be located on your machines at:
Win : C:\Users\(username)\AppData\Roaming\Adobe\Adobe Muse CC Prerelease\2017.0
Mac : Library > Preferences > Adobe > Adobe Muse CC Prerelease > 2017.0
By default, this preference key would be set to false
<key>SuppressMissingFileError</key><false/>
If you really want to suppress it, then you need to change this key to true (as shown below)
<key>SuppressMissingFileError</key><true/>
We suggest you set this preference to true only for your production environment. You should keep it false during your development and testing phase of the website, otherwise, even genuine cases will get by-passed.
Hope this helps.
Regards,
Ankush
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If you don’t get rid of this alert, when you have cleared your browser cache, and you are sure, that really no file is missing, you may edit the file "AppPrefs.xml“:
On Windows go to "C:\Users\(username)\AppData\Roaming\Adobe\Adobe Muse CC Prerelease\2017.0"
On a Mac go to menu „Go/Go to Folder …“ and give in or better copy the following line and paste it into the „Go to Folder“ dialog.
~/Library/Preferences/Adobe/Adobe Muse CC/2017.0/appPrefs.xml
Don’t forget the "~" at first place!
<key>SuppressMissingFileError</key>
<false/>
to
<key>SuppressMissingFileError</key>
<true/>
Now open your site. All should be ok now.
PS: Because many Mac users don’t find the correct library despite the above description and in consequence will not find the file „AppPrefs.xml“ too: here a short visualisation of this process:
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The fix in Prefs ..False to TRUE! Did the trick!!!!!!!
Thank god I was running out of things to tell the client! Ugh....we love you MUSE but please fix this little thing?
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I waited a while to install the most current release. And after I did I am immediately having this problem again, too. (I remedied the problem by installing a third party widget.)
Muse continues to be a "love/hate" relationship for me. When opening and editing an existing project I ALWAYS first save it under a new name, just in case. Sorry to rant, but I really hate the uneasy feeling I get when using Muse, because it just doesn't seem like a stable product to me. Since I installed the latest release, Muse has crashed 4 or 5 times in the first week. The version before that ran just fine for months with no crashes, and no "missing files errors".
I know my friend Günter will probably remind me that most of the things that cause muse to "react funny" are due to user error - and I guess that's true - alot of my problems come from "sloppy use". Nevertheless, I still have that "queasy Muse feeling", if you know what I mean.
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Thank you for this! I just spent 3 hours trying to figure out why I was getting a "connection to PHP failed" after uploading to ftp when I have no forms on my site, nor is in-browser editing enabled. Never got these errors before this latest Muse update. The entire website kept getting files missing/contact author errors when opening every page. Seems to be fixed now with this re-coding in preferences suggestion.
Adobe, please fix this!!
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This is an Adobe fix!