8 Replies Latest reply on Jul 17, 2017 6:23 AM by jane-e

    Can't print from Adobe Acrobat Reader DC

    conradn90440402 Level 1

      I am using Adobe Acrobat Reader DC and can't get pdf files to print? Can't you help me to get them to print?

       

       

       

       

       

       

      [Moved from Acrobat General Troubleshooting to Acrobat Reader by moderator]

       

       

       

       

       

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        • 1. Re: Can't print from Adobe Acrobat Reader DC
          jane-e Adobe Community Professional

          Is it one document or all documents that you can't print from?

           

          What is the error message? A screen shot is helpful

           

          Can you print from other applications, such as Word and Excel?

           

          Without knowing more, step one is to go to File > Document Properties and confirm that Printing is Allowed.

           

          • 2. Re: Can't print from Adobe Acrobat Reader DC
            conradn90440402 Level 1

            1) This happens to all documents.

            2) I do not get any error messages.

            3) I can print from Word and Excel.

            4) I went to Properties and printing is allowed.

            I tried to contact Adobe but no satisfaction.

            Any further ideas will be gratefully appreciated. I am lost.

            Also, I am losing time because I need to download some documents that I need to study for a test.

            • 3. Re: Can't print from Adobe Acrobat Reader DC
              conradn90440402 Level 1

              Jane:

              Thank You for your interest in solving my problem.

              Regards

              Conrad

               

               

               

              Conrad

              AAR3MK

              • 4. Re: Can't print from Adobe Acrobat Reader DC
                jane-e Adobe Community Professional

                Hi Conrad,

                 

                Checking in—you marked my answer correct, but what worked for you? Can you print now? And are you on Windows or Mac?

                 

                If you are on Mac, you could open the PDF in Preview and try printing from there.

                 

                In Windows, try a different PDF reader to see if it is the PDF or Adobe Reader that is causing the issue:
                https://www.howtogeek.com/282937/the-best-pdf-readers-for-windows/

                 

                Hope it is working now!

                 

                ~ Jane

                • 5. Re: Can't print from Adobe Acrobat Reader DC
                  conradn90440402 Level 1

                  Sorry I did not change the working to not working.

                  No, I am sorry to say it is not working.

                  I am using a windows 7 computer.

                  I didn't read about all the people having he same problem I am.

                  Once I finished reading all of those 30+ problems I suddenly did not feel

                  all alone.

                  However those mostly were back in 2016 and Adobe hasn't done anything for

                  Windows but has for Mac. Sorry I don't want a Mac.

                  I guess I still keep searching for a real answer.

                  Hope I answered all of your questions. Take Care.

                   

                   

                   

                  Conrad

                  AAR3MK

                  • 6. Re: Can't print from Adobe Acrobat Reader DC
                    conradn90440402 Level 1

                    Jane

                    Well.......sorry to say I bit on an Adobe help screen and got tied into an

                    expert on solving Adobe problems but it cost me $ 67.00 to do it. Bit it

                    was solved in a few minutes. It so happens that when the printer page came

                    up I did not check the Advanced tab, there thee was a box that if you

                    wanted it to print to file, check here, it was checked so it was being

                    printed to file in he past three attempts. So we unchecked that box and now

                    it works. Stupid Huh? I could kick myself!

                    Conrad

                     

                     

                     

                    Conrad

                    AAR3MK

                     

                    On Sun, Jul 16, 2017 at 9:08 PM, Conrad Nasatka <wb3dqd.conrad@gmail.com>

                    • 7. Re: Can't print from Adobe Acrobat Reader DC
                      jane-e Adobe Community Professional

                      Aaargh! If I had seen the screen shot, I would have helped you for free, as I am a volunteer on the forums!

                       

                      The Print to File is how we used to create PDF 25 years ago. It creates a PostScript file, which you then take into the Distiller and make a PDF. It is now considerered archaic by most, but a few people pop up and say they still use it from time to time. It is not recommended.

                       

                      But tell me more about this person you paid $67 to. How did his contact info pop up on an Adobe Help page and who was he? Was it a legitimate Adobe employee or someone pretending to be one? Something doesn't sound right about that. Do you have the page link?

                       

                      ~ Jane

                      • 8. Re: Can't print from Adobe Acrobat Reader DC
                        jane-e Adobe Community Professional

                        Also, on my Mac in the Advanced tab I do not have a "Print to File", so I went to my Windows side (which I do every couple of months) and did a thousand updates and tried it there. When Print to File is checked, the next dialog tries to create a PostScript (.ps) file, not a pdf. That's your clue that something is wrong if this ever happens to you again (or if someone else finds and reads this thread in the future). The expectation is the the PostScript file will be "distilled" into a PDF with the Distiller. This is old technology and not recommended. Doing what you did and unchecking Print to File is correct.

                         

                        I hope this explanation helps.