27 Replies Latest reply on Jun 16, 2018 2:24 PM by Alniks

    Photoshop CC 2017 memory leak or memory management problem

    AssembledVS

      Windows 10 64 bit

      16 GB DDR4

      AMD Ryzen 7 1800X

      NVIDIA 1070 GTX

      Latest Windows updates, BIOS updates, etc.

       

      I could be working for a few minutes to half an hour when this problem would start. It can happen with any sized file, or with multiple files open at once or just one. My memory usage would start creeping up, and when it reaches above 70% in the task manager, the slowdown and lag happens in Photoshop as well as the rest of my system. I can sometimes watch it reach 99%. The strange thing is that Photoshop itself is not showing anything like 60-70% usage (at idle, my computer uses about 19% of RAM), often using less than 2 GB of RAM. But I know that Photoshop is the cause of this problem as these extreme memory usage spikes happen only during Photoshop use. Closing Photoshop causes the computer to return to normal within a few seconds and returns my memory completely after about a minute.

       

      During this time, CPU usage can go between 5% and over 50%, though it is usually on the low side.

       

      I've had what appears to be the same issue on my Photoshop CS6. (I bought CC to avoid the issue on CS6.)

       

      I've tried playing around with the performance settings, allocating only 50% memory to Photoshop, disabling font previews, reinstalling Photoshop CC. I have no idea what is causing this and why Photoshop can show as little as 5-10% memory usage when this happens.

       

      Sometimes I can go a full day without this happening.

       

      Here are two snapshots of my task manager right when this just started happening. Notice the spike in less than 60 seconds:

       

      task manager 01.png

       

      task manager 02.png

       

      Notice that my memory usage, when added up, would not actually reach 92%, even though it obviously is at 92%.

       

      Here is my system info:

       

      Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

      Number of Launches: 141

      Version: 10 or greater

      System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

      Physical processor count: 8

      Logical processor count: 16

      Processor speed: 3593 MHz

      Built-in memory: 16313 MB

      Free memory: 2 MB

      Memory available to Photoshop: 14449 MB

      Memory used by Photoshop: 50 %

      History Thumbnails: Enabled.

      Touch Bar: Enabled.

      Alias Layers: Disabled.

      Modifier Palette: Enabled.

      Highbeam: Enabled.

      Image tile size: 1028K

      Image cache levels: 4

      Font Preview: Disabled

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=1440, right=2560

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=1

      NumNativeGPUs=0

      glgpu[0].GLVersion="4.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=8192

      glgpu[0].GLName="NVIDIA GeForce GTX 1070"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLDriverVersion="22.21.13.8233"

      glgpu[0].GLRectTextureSize=32768

      glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

      glgpu[0].GLRendererID=7041

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209b de3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64 _7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf _amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dis pi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileReposi tory\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileR epository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\ FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll"

      glgpu[0].GLDriverDate="20170517000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="1.2"

      clgpu[0].CLDeviceVersion="1.2 CUDA"

      clgpu[0].IsIntegratedCLGPU=0

      clgpu[0].CLMemoryMB=8192

      clgpu[0].CLName="GeForce GTX 1070"

      clgpu[0].CLVendor="NVIDIA Corporation"

      clgpu[0].CLVendorID=4318

      clgpu[0].CLDriverVersion="382.33"

      clgpu[0].CLBandwidth=1.91984e+11

      clgpu[0].CLCompute=2614.63

      License Type: Subscription

      Serial number: 96040080496717919256

      GUIDBucket:

        bucket: 48

        test: control

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

      Temporary file path: C:\Users\Vladimir\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 931.0G, 608.1G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

         ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

         AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

         AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0

         AdobeOwl.dll   Adobe Owl   5.2.11

         AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

         AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263

         AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

         AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

         adobe_caps.dll   Adobe CAPS   10,0,0,6

         AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

         ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1

         AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

         amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

         ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

         BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

         boost_date_time.dll   photoshopdva   10.0.0

         boost_signals.dll   photoshopdva   10.0.0

         boost_system.dll   photoshopdva   10.0.0

         boost_threads.dll   photoshopdva   10.0.0

         cg.dll   NVIDIA Cg Runtime   3.0.00007

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007

         CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

         CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

         dnssd.dll   Bonjour   3,0,0,2

         dvaaudiodevice.dll   photoshopdva   10.0.0

         dvacore.dll   photoshopdva   10.0.0

         dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0

         dvamarshal.dll   photoshopdva   10.0.0

         dvamediatypes.dll   photoshopdva   10.0.0

         dvametadata.dll   photoshopdva   10.0.0

         dvametadataapi.dll   photoshopdva   10.0.0

         dvametadataui.dll   photoshopdva   10.0.0

         dvaplayer.dll   photoshopdva   10.0.0

         dvatransport.dll   photoshopdva   10.0.0

         dvaui.dll   photoshopdva   10.0.0

         dvaunittesting.dll   photoshopdva   10.0.0

         dynamiclink.dll   photoshopdva   10.0.0

         ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

         icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         igestep30.dll   IGES Reader   9.3.0.113

         imslib.dll   IMSLib DLL   10.0.0.11

         JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

         LogSession.dll   LogSession   7.4.1.60.45263

         mediacoreif.dll   photoshopdva   10.0.0

         MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

         pdfsettings.dll   Adobe PDFSettings   1.04

         Photoshop.dll   Adobe Photoshop CC 2017   18.1.1

         Plugin.dll   Adobe Photoshop CC 2017   18.1.1

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67

         PSArt.dll   Adobe Photoshop CC 2017   18.1.1

         PSViews.dll   Adobe Photoshop CC 2017   18.1.1

         SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

         SVGRE.dll   SVGRE   79.579975   79.579975

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412

         TfFontMgr.dll   FontMgr   9.3.0.113

         TfKernel.dll   Kernel   9.3.0.113

         TFKGEOM.dll   Kernel Geom   9.3.0.113

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

         updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

         VulcanControl.dll   Vulcan Application Control Library   5.3.0.16

         VulcanMessage5.dll   Vulcan Message Library   5.3.0.16

         WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

         wu3d.dll   U3D Writer   9.3.0.113

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Accented Edges 18.1.1 - from the file “Filter Gallery”

         Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

         Angled Strokes 18.1.1 - from the file “Filter Gallery”

         Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

         Bas Relief 18.1.1 - from the file “Filter Gallery”

         BMP 18.1.1 - from the file “Standard MultiPlugin”

         Camera Raw 9.10.1 - from the file “Camera Raw”

         Camera Raw Filter 9.10.1 - from the file “Camera Raw”

         Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

         Charcoal 18.1.1 - from the file “Filter Gallery”

         Chrome 18.1.1 - from the file “Filter Gallery”

         Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

         Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

         Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

         Colored Pencil 18.1.1 - from the file “Filter Gallery”

         CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

         Conté Crayon 18.1.1 - from the file “Filter Gallery”

         Craquelure 18.1.1 - from the file “Filter Gallery”

         Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

         Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

         Crosshatch 18.1.1 - from the file “Filter Gallery”

         Crystallize 18.1.1 - from the file “Standard MultiPlugin”

         Cutout 18.1.1 - from the file “Filter Gallery”

         Dark Strokes 18.1.1 - from the file “Filter Gallery”

         De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

         Dicom 18.1.1 - from the file “Dicom”

         Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

         Diffuse Glow 18.1.1 - from the file “Filter Gallery”

         Displace 18.1.1 - from the file “Standard MultiPlugin”

         Dry Brush 18.1.1 - from the file “Filter Gallery”

         Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

         Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

         Extrude 18.1.1 - from the file “Standard MultiPlugin”

         FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

         Fibers 18.1.1 - from the file “Standard MultiPlugin”

         Film Grain 18.1.1 - from the file “Filter Gallery”

         Filter Gallery 18.1.1 - from the file “Filter Gallery”

         Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Fresco 18.1.1 - from the file “Filter Gallery”

         Glass 18.1.1 - from the file “Filter Gallery”

         Glowing Edges 18.1.1 - from the file “Filter Gallery”

         Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Grain 18.1.1 - from the file “Filter Gallery”

         Graphic Pen 18.1.1 - from the file “Filter Gallery”

         Halftone Pattern 18.1.1 - from the file “Filter Gallery”

         HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

         HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

         IFF Format 18.1.1 - from the file “Standard MultiPlugin”

         IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Ink Outlines 18.1.1 - from the file “Filter Gallery”

         JPEG 2000 18.1.1 - from the file “JPEG2000”

         Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Lens Blur 18.1.1 - from the file “Lens Blur”

         Lens Correction 18.1.1 - from the file “Lens Correction”

         Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

         Liquify 18.1.1 - from the file “Liquify”

         Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

         Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

         Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

         Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

         Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

         Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

         Neon Glow 18.1.1 - from the file “Filter Gallery”

         Note Paper 18.1.1 - from the file “Filter Gallery”

         NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

         Ocean Ripple 18.1.1 - from the file “Filter Gallery”

         OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

         Paint Daubs 18.1.1 - from the file “Filter Gallery”

         Palette Knife 18.1.1 - from the file “Filter Gallery”

         Patchwork 18.1.1 - from the file “Filter Gallery”

         Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

         PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

         Photocopy 18.1.1 - from the file “Filter Gallery”

         Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

         Photoshop Touch 14.0 - from the file “PSDX”

         Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

         Pinch 18.1.1 - from the file “Standard MultiPlugin”

         Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

         Plaster 18.1.1 - from the file “Filter Gallery”

         Plastic Wrap 18.1.1 - from the file “Filter Gallery”

         PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         PNG 18.1.1 - from the file “Standard MultiPlugin”

         Pointillize 18.1.1 - from the file “Standard MultiPlugin”

         Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

         Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

         Poster Edges 18.1.1 - from the file “Filter Gallery”

         PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

         Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

         Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

         Reticulation 18.1.1 - from the file “Filter Gallery”

         Ripple 18.1.1 - from the file “Standard MultiPlugin”

         Rough Pastels 18.1.1 - from the file “Filter Gallery”

         Save for Web 18.1.1 - from the file “Save for Web”

         ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

         Shake Reduction 18.1.1 - from the file “Shake Reduction”

         Shear 18.1.1 - from the file “Standard MultiPlugin”

         Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

         Smudge Stick 18.1.1 - from the file “Filter Gallery”

         Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

         Spaces 18.1.1 - from the file “Spaces”

         Spatter 18.1.1 - from the file “Filter Gallery”

         Spherize 18.1.1 - from the file “Standard MultiPlugin”

         Sponge 18.1.1 - from the file “Filter Gallery”

         Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

         Stained Glass 18.1.1 - from the file “Filter Gallery”

         Stamp 18.1.1 - from the file “Filter Gallery”

         Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Sumi-e 18.1.1 - from the file “Filter Gallery”

         Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Targa 18.1.1 - from the file “Standard MultiPlugin”

         Texturizer 18.1.1 - from the file “Filter Gallery”

         Tiles 18.1.1 - from the file “Standard MultiPlugin”

         Torn Edges 18.1.1 - from the file “Filter Gallery”

         Twirl 18.1.1 - from the file “Standard MultiPlugin”

         U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Underpainting 18.1.1 - from the file “Filter Gallery”

         Vanishing Point 18.1.1 - from the file “VanishingPoint”

         Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Water Paper 18.1.1 - from the file “Filter Gallery”

         Watercolor 18.1.1 - from the file “Filter Gallery”

         Wave 18.1.1 - from the file “Standard MultiPlugin”

         Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

         Wind 18.1.1 - from the file “Standard MultiPlugin”

         Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

         ZigZag 18.1.1 - from the file “Standard MultiPlugin”

       

       

      Optional and third party plug-ins: NONE

       

       

       

       

      Duplicate and Disabled plug-ins: NONE

       

       

       

       

      Plug-ins that failed to load: NONE

       

       

      Extensions:

       

       

         Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

         New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

         Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

         Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

       

       

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CC 2017 memory leak or memory management problem
          AssembledVS Level 1

          Does anyone know what may be causing this?

          • 2. Re: Photoshop CC 2017 memory leak or memory management problem
            davescm Adobe Community Professional

            Hi

            I've not seen that issue here on Windows 10 , CC2017.1.1 with i3930k and 64GB RAM

            Occasionally Photoshop memory use goes up if I give it some heavy work to do, and once up Photoshop does not give it back until the system needs demand it. But the use shows in both the "processes" and the "performance" pages of task manager.

             

            If you click on Open Resource Monitor , at the bottom of the task manager performance page - does that show you where the memory is being used?

             

            Dave

            1 person found this helpful
            • 3. Re: Photoshop CC 2017 memory leak or memory management problem
              Akash Sharma Adobe Employee

              Hi AssembledVS,

               

              We have been reported with this issue and the usage increases with CEPhtmlEngine. Please check out the steps mentioned in this article High CPU usage due to CEPHtmlEngine and let us know if that helps.

               

              Thanks,

              Akash

              • 4. Re: Photoshop CC 2017 memory leak or memory management problem
                AssembledVS Level 1

                Dave, I will check the resource monitor if this happens again today. It doesn't always happen, but when it does, it will happen several times in a short period, requiring me to restart PS every time. Thanks!

                 

                Akash - Thank you. The screenshot is misleading in that my CPU usage during this time is usually less than 10%. I do not think that this is CPU usage related, but memory related. I will try your fix and report back if this happens again, which may be a few days.

                • 5. Re: Photoshop CC 2017 memory leak or memory management problem
                  Test Screen Name Most Valuable Participant

                  There is some good analysis here but you need, I think, to look under the Details tab. The Processes tab does not show all processes: Windows has dozens more. The figures for ALL processes should add up.

                  • 6. Re: Photoshop CC 2017 memory leak or memory management problem
                    alex.ferrao Level 1

                    I also have this problem in Windows 7. Photoshop will hang on to over 8GB of memory in the task manager and the only way to get the memory released is to quit the application. Closing documents does not fix the situation, only quitting the app does. It is very frustrating.

                    • 7. Re: Photoshop CC 2017 memory leak or memory management problem
                      D Fosse Adobe Community Professional & MVP

                      This is in itself normal behavior and as designed. Photoshop does not release memory on closing files because it slows everything down when it has to request it from the OS every time it's needed. But the memory is reused.

                       

                      This is why you never set memory allocation too high in PS preferences. Always leave enough for other applications/plugins/OS processes.

                       

                      However, if you see memory usage increase without any activity, you have a memory leak. That's not normal.

                      • 8. Re: Photoshop CC 2017 memory leak or memory management problem
                        asdeideasp28612074

                        This is a normal thing and as designed. Photoshop does not release memory on closing files because it slows everything down when it has to request it from the OS every time it's needed. But the memory is reused.

                        • 9. Re: Photoshop CC 2017 memory leak or memory management problem
                          alex.ferrao Level 1

                          So what you are saying is that Photoshop now requires users to quit the app two to three times a day because the developers thought it would be a good idea to hamg on to memory for no good reason?

                          • 10. Re: Photoshop CC 2017 memory leak or memory management problem
                            D Fosse Adobe Community Professional & MVP

                            Not now, it has always been like that. Again, go to Preferences > Performance and make sure PS memory usage is set to a sensible amount that will not starve the rest of the system.

                             

                            And you still haven't said anything about whether you see memory consumption actually increase without any PS activity. That's a memory leak. Otherwise it's normal.

                            • 11. Re: Photoshop CC 2017 memory leak or memory management problem
                              Rain Hayes

                              It'd be super wonderful if the underlying behaviour changed so the user didn't have to take the actions described by

                              alex.ferrao.

                               

                              Not releasing memory after closing all files seems like a defect from the user's perspective because it introduces time-consuming manual steps needed to maintain the baseline functional state.

                               

                              I have not verified, but it seems possible or likely the app maxes out its memory allocation and slows down regardless of available/allocated RAM. I.e., even on a robust machine with optimized Photoshop performance settings, we see the same behaviour. Hence, there is no workaround.

                              • 12. Re: Photoshop CC 2017 memory leak or memory management problem
                                D Fosse Adobe Community Professional & MVP

                                And why do you think you need to? Read the replies again. This is by design, to speed up performance. What slows things down is to release memory and request it from the operating system all over again, for every new document.

                                 

                                The idea that you need "free RAM" is in fact a misunderstanding. Free RAM is wasted, it's not doing anything. It should all be put to work.

                                 

                                This is why you have a slider in Preferences to set RAM allocation. Don't set it too high, always make sure the operating system and other applications have some too. Leave 2-4 GB, and let Photoshop use (and reuse) the rest.

                                • 13. Re: Photoshop CC 2017 memory leak or memory management problem
                                  Test Screen Name Most Valuable Participant

                                  And of course it isn't reserving RAM at all, because you can't. What it's reserving is virtual memory, which will be swapped out to disk if another app is more memory hungry.

                                  • 14. Re: Photoshop CC 2017 memory leak or memory management problem
                                    DimoDubLiNetwork

                                    I use Photoshop now 25+ years, almost since its creation. I remember version 1 of the software. I have also used Photostyler for a while, long time ago.

                                     

                                    Anyway...

                                     

                                    For the first time in my life, after upgrading to CC 2017, I have problems with my work, serious problems with this software.

                                     

                                    There is now a new update but I fear updating as my system may completely stop performing.

                                     

                                    This drives me crazy, considering that I use the same MacBook Pro for the last 3 years... and the system is not performing well after the upgrade. I cannot even open a file larger than 1 Gb, it requires a scratch disk space of 50+ Gb, and many of the files I have created last year are just impossible to open due to "out of memory" problem.

                                     

                                    My HDD is small, only 250 Gb SSD, and I physically cannot keep more than 40 Gb free space which means I just cannot work with Adobe anymore!

                                     

                                    How is this even possible, Adobe?

                                     

                                    This is quite insane, considering that at home I use a 10 years old MacBook Pro with Adobe CS6, and it is definitely faster than my work computer... and can open ANY file and do the job with only 8 Gb RAM and 20 Gb free space, compared to the 16 Gb RAM  I have at work and 40+ Gb free space.

                                    I already see several of my colleagues moving to other applications that are much cheaper and WORK well. I may consider this too, and you cannot imagine my disappointment!

                                     

                                    I really hate the way the big corporations twist the hands of their loyal clients and users to always have to upgrade and buy the laters and most expensive versions of the software.

                                     

                                    I hope someone reads this and addresses the memory issue. People are not stupid and the competitors don't sleep, FYI.

                                    • 15. Re: Photoshop CC 2017 memory leak or memory management problem
                                      D Fosse Adobe Community Professional & MVP

                                      What happens with any computer, Mac or Windows, is that your user account fills up. Nothing is ever deleted unless you go in and do it yourself. This accumulates, and at one point it's too much.

                                       

                                      It has nothing to do with Photoshop itself. But yes, you're partly right because all these user data should be removed when an app is uninstalled. But that doesn't happen. Bridge, for example, will leave complete preview caches for as many versions as you have had installed - it can total 20 - 40 GB alone. Premiere Pro and After Effects are other big offenders here.

                                       

                                      Clean up your user account, and this problem will go away.

                                      • 16. Re: Photoshop CC 2017 memory leak or memory management problem
                                        DimoDubLiNetwork Level 1

                                        Really?

                                        Let me explain again: I turn on my computer, I have 48 Gb empty space - currently.

                                        I open Photoshop - 2 Gb less.

                                        I open a PSD file that is 1.3 GB, and it reads - not enough memory to open the file.

                                        After I plug an external drive, it will open the file, slowly, and the scratch used is 40 Gb/9Gb... I guess the first is the HDD scratch used, and the second the RAM. It needs a scratch of almost 40 times the file size?!

                                        How is here my user account involved?

                                        Sometimes the file will open, but after few edits, I won't be able to save - not enough memory!

                                         

                                        FYI, and I remember this from the older versions of Photoshop, the scratch file before was between 4 and 10 times the file size, and with 16 Gb RAM I was able to deal with any file size almost instantly up to Photoshop version CS6.

                                         

                                        This is a serious issue, and I am not the only one who thinks this is insane, believe me, and I am sure I am not the only one who thinks you should change something to address this issue.

                                        • 17. Re: Photoshop CC 2017 memory leak or memory management problem
                                          Test Screen Name Most Valuable Participant

                                          Scratch disk needs to be many times the file size. It has to hold the history: many copies of the file.

                                          • 18. Re: Photoshop CC 2017 memory leak or memory management problem
                                            DimoDubLiNetwork Level 1

                                            I agree... and I wonder what is inside the scratch file in the beginning, when the file opens? It is 50 Gb, and there is no history whatsoever!!! 90% of the layers are hidden, so they even don't have to be displayed!

                                            This is by far the worse performance of Photoshop since version 1.

                                            • 19. Re: Photoshop CC 2017 memory leak or memory management problem
                                              davescm Adobe Community Professional

                                              It is 50 Gb, and there is no history whatsoever!!! 90% of the layers are hidden, so they even don't have to be displayed!

                                              This is by far the worse performance of Photoshop since version 1.

                                               

                                               

                                              The file size on disk is much smaller than the file size in memory/scratch as it is compressed (the compression in PSD/PSB is lossless but it does exist).

                                              The file in memory and scratch needs be opened and stored whether or not you are displaying the layers.

                                              Smart object content all needs to be loaded , uncompressed and stored.

                                               

                                               

                                              DimoDubLiNetwork  wrote

                                               

                                              ...........you should change something to address this issue.

                                               

                                              You are not addressing Adobe here. The people who answer the questions on this forum are volunteer users, we do not work for Adobe

                                               

                                              Dave

                                              • 20. Re: Photoshop CC 2017 memory leak or memory management problem
                                                Test Screen Name Most Valuable Participant

                                                The scratch disk space is reserved when you start. 50 GB does not seem unusual from reports here. Maybe you need an external disk for scratch.

                                                 

                                                However, since it is also very slow maybe there's a secondary reason that makes the file very large and hard to process. New features like Smart content can do this, but of course there shouldn't be any in an old file. Confusing units on New (using Inches instead of Pixels for example) can also do this, but again not on a new file.

                                                • 21. Re: Photoshop CC 2017 memory leak or memory management problem
                                                  D Fosse Adobe Community Professional & MVP

                                                  DimoDubLiNetwork  wrote

                                                   

                                                  Let me explain again: I turn on my computer, I have 48 Gb empty space - currently.

                                                   

                                                  And I repeat: This is not nearly enough. You need to free up space on your system drive.

                                                   

                                                  This isn't just about Photoshop. A system drive that full will get you in trouble sooner or later, since this stuff keeps accumulating. Again, it's not Photoshop doing this, but every other app that stores large amounts of user data. You should never allow a drive to fill up above 70% or so.

                                                   

                                                  Scratch sizes - and Temp files in general - simply shouldn't be a consideration. Just make sure you have room for them. It's basic disk management, which is particularly important when the system drive is only 250GB.

                                                  • 22. Re: Photoshop CC 2017 memory leak or memory management problem
                                                    DimoDubLiNetwork Level 1

                                                    @davescm thank you, I thought it is Adobe who is managing the forum, I hoped to reach them.

                                                    No need to waste your time

                                                    Cheers!

                                                    • 23. Re: Photoshop CC 2017 memory leak or memory management problem
                                                      DimoDubLiNetwork Level 1

                                                      I understand what you are saying.

                                                      But as I said - it was enough just less than 1 year ago on the same system with CS6, and I have dealt easily with bigger files and less free space. It was OK even with the previous version of CC (the one before 2017CC, not sure about the version number).

                                                      I really regret my CS6 that was absolutely enough for what I do, and it definitely managed BETTER the memory. Much much better.

                                                      That's all.

                                                       

                                                      Cheers!

                                                      • 24. Re: Photoshop CC 2017 memory leak or memory management problem
                                                        Test Screen Name Most Valuable Participant

                                                        You do realize you can use the Creative Cloud app to go back to any earlier CC version (and have both of them installed)?

                                                        • 25. Re: Photoshop CC 2017 memory leak or memory management problem
                                                          DimoDubLiNetwork Level 1

                                                          I didn't know that actually - will check now Thanks!

                                                          • 26. Re: Photoshop CC 2017 memory leak or memory management problem
                                                            robbyw15114074 Level 1

                                                            Hi all,

                                                            I'm sorry but I've not read all the replies so someone may have told you all how to solve this. The issue is not with Photoshop, that's why when you uninstall the latest version and install an earlier version, the problem remains. The issue is with Camera Raw, so go find an easier version. I use a Canon 5d 4 and I have backdated to 9.12. this still reads the files and has no memory leak issue.

                                                            When I told Adobe how to solve this issue, I suggested they email all their subscribing clients immediately as its a big deal, but the idiots haven't. If we had a choice to use a different product, I'm sure we all would. Shame on you Adobe.

                                                            Regards,

                                                            Robby

                                                            1 person found this helpful
                                                            • 27. Re: Photoshop CC 2017 memory leak or memory management problem
                                                              Alniks Level 1

                                                              Hi, Robby! It seems you are right, after recent updates it's was not possible for me to render 4k videos from photoshop which contained frames with camera raw filters applied to them. All my tries finished with out of memory failures. After reading your comment I deleted the filters and have no problems with rendering.

                                                               

                                                              Thank you!