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Premiere Pro 2016 and After Effects 2017 not showing in CC apps panel.

Community Beginner ,
Jul 16, 2017 Jul 16, 2017

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I have a MacBook Air running macOS Sierra (10.12). I installed Premiere Pro 2016 and After Effects 2017 from a tool my school called Self Service from Casper Suite, along with Photoshop and Illustrator. I recently downloaded the Adobe Creative Cloud desktop app, but the apps panel did not show. I followed a guide to fix this, but now I still can't see Premiere Pro 2016 or After Effects 2017 in the drop-down. I am signed into both with my Adobe ID. I want to update Premiere Pro to 2017, so any help would be greatly appreciated. Any ideas?

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correct answers 1 Correct answer

Community Expert , Jul 17, 2017 Jul 17, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Jul 16, 2017 Jul 16, 2017

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follow solution 2 here (even though it's for the opposite of your problem),  Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

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Community Beginner ,
Jul 16, 2017 Jul 16, 2017

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I deleted the OPM.db file as part of the guide to restore the apps panel, and it's not there.

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Community Expert ,
Jul 16, 2017 Jul 16, 2017

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it's a hidden file.  you must follow the link to enable viewing of hidden files.

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Community Beginner ,
Jul 16, 2017 Jul 16, 2017

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Followed it, the only folder in there is the PDApp file.

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Community Expert ,
Jul 17, 2017 Jul 17, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Jul 17, 2017 Jul 17, 2017

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Hi Christopher,

In addition, have you checked the Adobe Premiere Pro System Requirements ?

Regards,

Sheena

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