1 person found this helpful
To be able to help, we definitively need some more information from you:
- Exact version of Lightroom
- Exact version of Photoshop
- Source of RAW, type of Camera
Version Lightroom (The last) 2015.10.1 Camera Raw 9.10.
Version Photoshop (The Last) 2017.1.1 Camera Raw 126.96.36.199
OS: Windows 10 x64
Source of RAW: Canon 5d Mark IV and Canon 5D Mark II
You need to update Camera Raw (ACR) in Photoshop to have it support your camera.
Use the CC desktop app, or if not working the updater from within Photoshop or download directly from here: Camera Raw installer for Adobe Photoshop CC and CS6
In Lightroom, ACR is integrated and there's no need for a separate download. That's why it is always up-to-date.
For Photoshop, it need to be updated separately.
Thanks for the support, now works perfectly