My system has been working fine for years. Flash player has always worked in many video playing environments. However recently (a few weeks ago) Xfinity / Comcast made a change to their PC application allowing me to use their portal on a computer to watch and manage my TV shows and recording. It seems to be broken now when I get to the point during or after the application is "checking for Devices" and possibly accessing Flash Player. While troubleshooting this problem I had occasion to install and test several browsers. Edge, IE Explorer, Chrome and Firefox. I had only been using Chrome but decided to install and set up the other browsers.
All of the browsers had problems with Flash Player. In FireFox I had the "common"? problem where the browser said that my flash player was not installed or activated. I confirmed that Flash Player WAS installed (latest version) AND was activated. Yet every time I tried to use the Comcast application I would get the error about there being something wrong with flash player. But only with the Comcast application.
The problem is not with my hardware. I've tested the comcast application with Firefox, Chrome IE Explorer and Edge. When available both 32 and 64 bit versions. The problem seems to be with the Comcast Application which I believe was changed a few weeks ago. This is when my problem started.
Flash Player works fine in any other application that uses Flash Player. Just not with Comcast's PC application. I've confirmed that the problem is specific to how I have Windows 10 configured. I can replace the hard drive with a newly formatted one, and install windows 10 Pro 64-bit with all the updates and with that new installation (using my existing hardware) the Comcast application works with flash player. In fact I actually tested (with my PC and it's hardware) Win 10 Pro 32 bit and 64 bit, and Win 10 Home 32 bit and 64 bit. And with any freshly installed and set up Op system results in the Comcast application working fine.
So there is something specific to how my computer is configured .. that doesn't like the combination of Xfinity/Comcast and Flash.
I am not the only one with this problem. I'm hoping that Adobe might be aware of this incompatibility with Comcast and certain Windows 10 setups. I'm now going on three weeks with no TV (that I'm paying for) and the last thing Comcast said to me (three weeks ago) was that the problem was on their end and they will get back to me.
Everything worked fine with this computer and Comcast for the last 18 months. I could just wipe out my system and re-install windows from scratch .. But I have too many programs and data to have to re-install everything.
The problem seems to be very much "system specific" where there are other users with the same problem. I believe however they (and myself) are a small group.
My question is to the gurus at Adobe .. what would cause such a "software system specific" problem that would render Flash Player unusable with just the Comcast application but work fine with every other app in the system ? Yeah, I think I know where the problem is .. (Xfinity) but I'm not having any luck with them. Going back in time or to a prior date doesn't help because the problem exists in the Comcast Web application that I have no control over. The only way I'm going to get it fixed is for them to fix it, or if I find the "area" in my PC settings that doesn't like the current combination of the new Xfinity App and my Op System's environment.
Any Ideas ?
And BTW .. thanks for listening .. I'm really frustrated ..