• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Re: Unlicense Accidental Adobe Stock Purchase

New Here ,
Jul 16, 2017 Jul 16, 2017

Copy link to clipboard

Copied

Unlicense Accidental Adobe Stock Purchase

Andersoncorp:  accidentally licensed #143098691. I deleted the file using a screen in Adobe Stock, but the system doesn't show a credit on my unused images. Is there a way to get a credit for the image I accidentally licensed, haven't used, and have deleted?

Views

265

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 17, 2017 Jul 17, 2017

Branching into a new discussion

Hi Richard,

I apologize for the trouble.

I am afraid that there is no way to unlicense the image; however I have checked your account details and added a free credit into your account so that you can license a different image.

Let me know if that helps!

Regards,

Sheena

Votes

Translate

Translate
Adobe Employee ,
Jul 17, 2017 Jul 17, 2017

Copy link to clipboard

Copied

LATEST

Branching into a new discussion

Hi Richard,

I apologize for the trouble.

I am afraid that there is no way to unlicense the image; however I have checked your account details and added a free credit into your account so that you can license a different image.

Let me know if that helps!

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started