4 Replies Latest reply on Jul 20, 2017 1:16 AM by swetlanae2139043

    digitale Signatur

    swetlanae2139043 Level 1

      Hallo,

      ich möchte gerne ein pdf.Dokument digial signatieren. Es geht aber nicht. Warum?

        • 1. Re: digitale Signatur
          meenakshin83966505 Adobe Employee

          Hi swetlanae2139043,

           

          As you said you could not sign a digital document, could you please let us know what happens when you try to sign?

          Do you get any message when you try to sign the document?

          Is it an issue with a particular document? Have you tried to replicate the same on other documents?

          Please let us know the dot version of Adobe application you are using.

          To check the dot version, Launch the application and go to Help menu and then click on About Adobe (application name).

          Are you on Mac or Windows? What s the OS version?

           

          We will be waiting for your response.

           

          Regards,

          Meenakshi

          • 2. Re: digitale Signatur
            swetlanae2139043 Level 1

            Hello,

            at first, thanks for your answer.

            If we try to sign pdf documents we geht this report, at all documents:

             

            Our dot version is: 2017.009.20058 and our OS version ist Windows 10.

            We are very happy if you can help us.

            Thanks an kind regards

            Sabrina
            • 3. Re: digitale Signatur
              meenakshin83966505 Adobe Employee

              Hi Sabrina,

               

              Thank you for sharing the information.

              I see that you have tried to add some image, however, we are not able to view it as it gives the error Bad Request.

               

              Please use the following steps to add the image file:

              • To add the screenshot/Image here, use the insert icon provided on the reply window as shown below:

              Capture screenshot.PNG

              • Once you click on this icon, you get a small window.
              • Click on Insert Image and then browse the location where you have saved the screenshot file.
              • Select the file and click on Open > Insert Image.

              Also, please confirm if you are using Adobe Acrobat Reader DC or the Adobe Acrobat DC application.

               

              Let us know if you have any questions.

               

               

              Regards,

              Meenakshi