1 Reply Latest reply on Sep 13, 2017 8:37 AM by AnandSri

    ADOBE READER CAUSES MY PC TO CRASH. Please help...

    eladg86357297 Level 1

      Hi,

      I'd appreciate any help here.

      I'm using Adobe Reader for work purposes and lately I'm completely unable to use it due to repeated BSOD errors caused by even clicking a single click on PDF file in order to preview it in Windows Explorer.

      The error I'm receiving is Kernel Trap Mode.

      I'm using a Dell Inspiron 15, 3000 series with Windows 10 64 bits installed.

      I have an Intel Core i7-5500 @ 2.4GHz with 8GB RAM.

       

      I have the following details about my error:

       

      Log Name:  System
      Source:    Microsoft-Windows-Kernel-Power
      Date:      03/05/2017 09:59:51
      Event ID:  41

      Task Category: (63)

      Level:     Critical
      Keywords:  (70368744177664),(2)
      User:      SYSTEM
      Computer:  BooPC

      Description:

      The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
      <EventID>41</EventID>
      <Version>4</Version>
      <Level>1</Level>
      <Task>63</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8000400000000002</Keywords>
      <TimeCreated SystemTime="2017-05-03T06:59:51.071062700Z" />
      <EventRecordID>10094</EventRecordID>
      <Correlation />
      <Execution ProcessID="4" ThreadID="8" />
      <Channel>System</Channel>
      <Computer>BooPC</Computer>
      <Security UserID="S-1-5-18" />

        </System>

        <EventData>

      <Data Name="BugcheckCode">127</Data>
      <Data Name="BugcheckParameter1">0x10</Data>
      <Data Name="BugcheckParameter2">0x80050033</Data>
      <Data Name="BugcheckParameter3">0x1506f8</Data>
      <Data Name="BugcheckParameter4">0x51ad1da6</Data>
      <Data Name="SleepInProgress">0</Data>
      <Data Name="PowerButtonTimestamp">0</Data>
      <Data Name="BootAppStatus">0</Data>
      <Data Name="Checkpoint">0</Data>
      <Data Name="ConnectedStandbyInProgress">false</Data>
      <Data Name="SystemSleepTransitionsToOn">4</Data>
      <Data Name="CsEntryScenarioInstanceId">0</Data>

        </EventData>

      </Event>

       

       

      Again, would appreciate any help here, since apparently I can't reach Adobe for help other than this forum.

       

      Thank you,

      Elad