Converting PDF to Excel issue

[nbelk]

Hello-

I am trying to convert a pdf to excel and for some reason it takes me to the pricing page to purchase a plan.  I already have a basic Adobe Convert Plan that allows me to convert to Word and Excel.  When I select a plan to purchase, it states I am already subscribed with that plan.  It worked one time before, but now it does not.   Any ideas?

thanks!

[Karl Heinz Kremer · Accepted solution]

Are you trying to use ExportPDF from within your free Adobe Reader? If so, try to upload your PDF file directly to the online service (which Reader will do in the background, so it's using the same mechanism), and then download the resulting file. You can do that by going to this link in your browser: https://cloud.acrobat.com/exportpdf - In my experience, using the online service directly is much more reliable.

[nbelk]

That worked!  Didn't even think about that.   Thank you!

[gabbybrad]

I have the same problem (getting pushed to the pricing page) and this sounds an option, but when I go to the web service page, it also prompts me to pay. I just signed up today, but Adobe has already charged my credit card, but has not given me access to the service. Any ideas?

[germaineg96869346]

I tried to convert a PDF to an Excel as well as Word and received an error message below:

I have signed in and checked my account profile.  Not sure why this is not working.  Please advise

[Karl Heinz Kremer]

Have you tried to use the web service directly?