Creative Cloud desktop app slow performance issue

[ianbirkett]

Hi. I've recently bought a brand new iMac, newly released 2017 edition. It seems to grind to a complete halt intermittently. The Creative Cloud desktop app keeps getting damaged. I've just tried unistalling all things Adobe which seems to resolve the issue. Has anyone else encountered anything similar?

[KanikaS · Accepted solution]

Hi Ianbirkett,

We're sorry that you are facing issues with Creative Cloud.

Did you check if your machine is compatible? See: Adobe Creative Cloud system requirements

It was really wise of you to uninstall Creative Cloud and reinstall when you received the Creative Cloud damaged error. Let us know if that continues.

These errors are not frequent but definitely exist and our team is already working on getting rid of them.

Let us know if we can help you with anything else.

You may also Contact Customer Care for more information.

Regards

Kanika