1 Reply Latest reply on Jul 19, 2017 5:00 AM by greule

    Unable to sync from LR desktop with LR mobile or web

    naomig49266006

      I have Lightroom CC installed on my Windows 7, and stopped syncing last fall. I read the support sections on the Adobe's website. I think I've followed pretty much all the solutions, but still doesn't work. The current version I have installed is LR 6.1, and the CC's Apps page online says my LR is up to date.

       

      I try to sign in from the Help menu or from the Identity Plate, using my Adobe ID that I use for all other apps and devices, but the Identity Plate keeps showing that I'm not signed in.

       

      I also noticed that the Creative Cloud keeps quitting working after a while, and prompts to restart. I've reinstall all these applications, but nothing changes. What should I do to make my LR desktop sync with mobiles again?

       

      Thanks for your help.
      Naomi