1 Reply Latest reply on Aug 23, 2017 9:32 AM by meenakshin83966505

    Acrobat DC Pro crashing when trying to "Save as"

    johnpaulcain

      Acrobat keeps crashing whenever I try to save a document.

       

      I have tried unchecking the Save as optimizes for fast web view.

      I have made it my default pdf viewer.

      I have run the repair tool.

      I have unticked the Show online storage

       

      I just get this error:

       

      Untitled.png

      Details below:

      Account Detail:

         User Rights: Admin

         User Account Control: Limited

         Process Integrity: Medium

         Profile Type: None

      Acrobat Detail:

         Sandboxing: Off

         Captive Reader: No

         Multi-Reader on Desktop Support: Off

      Applications Installed:

         Office Version: Office 2016 32-bit

      Available Physical Memory: 4194303 KB

      Available Virtual Memory: 3729728 KB

      BIOS Version: ALASKA - 1072009

      Default Browser:

      Default Mail: Microsoft Outlook

          mapi32.dll

          Version: 1.0.2536.0 (WinBuild.160101.0800)

       

       

      Display Detail:

         Screen Width: 2560

         Screen Height: 1440

         Number of Monitors: 2

         Number of Mouse Buttons: 7

         Has Mouse Wheel: Yes

         Has Pen Windows: No

         Double Byte Character Set: No

         Has Input Method Editor: Yes

         Inside Screen Reader: No

      Graphics Card: Intel(R) HD Graphics 4000

          Version: 10.18.10.4358

          Check: Not Supported

      Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

          Version: 17.9.20058.234434

          Creation Date: 2017/07/02

          Creation Time: 23:33:40

      Locale: English (United Kingdom)

      Monitor:

          Name: Intel(R) HD Graphics 4000

          Resolution: 2048 x 1152 x 59

          Bits per pixel: 32

      Monitor:

          Name: Intel(R) HD Graphics 4000

          Resolution: 2560 x 1440 x 59

          Bits per pixel: 32

      OS Manufacturer: Microsoft Corporation

      OS Name: Microsoft Windows 10

      OS Version: 10.0.15063

      Page File Space: 4194303 KB

      Processor: Intel64 Family 6 Model 58 Stepping 9  GenuineIntel  ~2794  Mhz

      Session Detail:

         Boot Type: Normal

         Is Shutting Down: No

         Network: Available

         Inside Citrix: No

         Inside VMWare: No

         Remote Session: No

         Remote Control: No

         Using JAWS: No

         Using ZoomText: No

         Using Windows-Eyes: No

         Using NVDA: No