10 Replies Latest reply on Aug 14, 2017 4:54 AM by Genki USA LLC

    Photoshop Elements 11 not displaying pull-down menu text

    Genki USA LLC

      I am running Photoshop Elements 11 on a Windows 10 machine. After the most recent Windows update all the pull-down menus have no text under them. For example: when you click on 'Edit'  the window opens but there is no text underneath it. Help!


      Windows Version info:

      OS Name Microsoft Windows 10 Pro

      Version 10.0.15063 Build 15063


      Elements Version info:

      Adobe Photoshop Elements Version: 11.0 (11.0 (20120830.r.32025)) x32

      Operating System: Windows 8 64-bit

      Version: 6.2

      System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

      Physical processor count: 4

      Processor speed: 2893 MHz

      Built-in memory: 8013 MB

      Free memory: 2357 MB

      Memory available to Photoshop Elements: 3255 MB

      Memory used by Photoshop Elements: 70 %

      Image tile size: 128K

      Image cache levels: 6

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

      Video Card Number: 1

      Video Card: Intel(R) HD Graphics

      Driver Version:

      Driver Date: 20151221000000.000000-000

      Video Card Driver: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

      Video Mode: 1920 x 1080 x 4294967296 colors

      Video Card Caption: Intel(R) HD Graphics

      Video Card Memory: -1919 MB

      Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\

      Temporary file path: C:\Users\Derek\AppData\Local\Temp\

      Photoshop Elements scratch has async I/O enabled

      Scratch volume(s):

        Startup, 451.4G, 63.8G free

      Required Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\

      Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\

      Additional Plug-ins folder: not set