2 Replies Latest reply on Jul 20, 2017 1:04 AM by Vast_Girth

    Exported .mov file wont play


      I have made an animation and exported it as a .mov, but when i try and play it i get the following error (or similar dependent on program).


      "Item was encoded in a format that is not supported" 


      I am able to open the file in media encoder and convert it to mp4 which then plays, but it loses its sound.       I get the same errors with any .mov file i export from animate cc.


      I saw a previous answer about copying the .fla to a local drive, but that does not seem to help