3 Replies Latest reply on Aug 2, 2017 5:09 PM by Kevin-Monahan

    UREGENT: Footage Wont Show Up


      Hello all,


      I have downloaded a bunch of .mov (Quicktime) files from Videoblocks to use in a promo video for work. When I import the videos into AE they wont show up. (See photo). The project panel says they're there but nothing open in the composition when I drag it over and it doesnt show a mini-preview of the footage in the project panel. Any help on how to solve this is greatly appreciated.



        • 1. Re: UREGENT: Footage Wont Show Up
          Gutterfish Adobe Community Professional

          can you share the link to exactly where you downloaded them from.  So I can see the technical information about the files.

          • 2. Re: UREGENT: Footage Wont Show Up
            Rick Gerard Adobe Community Professional & MVP

            What version of AE? It should be up to date. How about Quicktime. There were QT issues with Windows machines and previous versions of AE. What about your OS? Without system details and some more information any answer you get will be a blind guess. We are throwing darts blindfolded.


            With the footage selected in the Project Panel you should see some specifics like this:

            Screen Shot 2017-07-19 at 1.43.13 PM.png

            Your project panel shows this:

            Screen Shot 2017-07-19 at 1.45.15 PM.png

            This tells me that the file is corrupt or you don't have a current version of AE and the appropriate Quick Time updates, or it is in a format that is not supported on your machine even with the updates.


            Try opening the movie in the QuickTime player and find out what size, frame rate and format the movie is supposed to be.

            • 3. Re: UREGENT: Footage Wont Show Up
              Kevin-Monahan Adobe Employee

              Hi sabrae,

              Sorry for this issue. Did you ever find a solution? Please let us know if our experts’ advice helped you or if you still need help.