1 Reply Latest reply on Aug 17, 2017 10:08 AM by Tariq Dar

    Acrobat not working after reinstall - file not found

    hollyl32998771

      My hard drive crashed and I had to reinstall Acrobat X pro. It worked yesterday, now if I try to open a file from the server that was existing in the first place (server is a different computer), it says file not found.  I an get it open if I open Acrobat then open the file but it won't let me open multiple files at once, it closes the first one. What is going on? I already did uninstall and reinstall and have run an update. Help,we need functionality.

        • 1. Re: Acrobat not working after reinstall - file not found
          Tariq Dar Adobe Employee

          Hi Hollyl,

           

          Sorry for the delay in response.

          If you already have found a solution to this issue, you may respond to this thread with your findings that will other users.

           

          Firstly, check if you have any pending updates. Launch Acrobat> Help > Check for Updates.

          Also, try the repair installation, launch Acrobat> Help> Repair installation. You may try whitelisting the location, launch Acrobat>Edit>Preferences>Security (Enhanced) > Privileged locations. Restart the machine and try again.

           

          Let us know if that helps.

           

           

          -Tariq Dar