2 Replies Latest reply on Oct 23, 2017 7:56 AM by Manan Joshi

    Files crashing ID CS 2017 because of missing plugin - MINDENGINE.pln


      I bought a plugin to help proof a book about to go to print - the plugin did its job. However after using it for 2 months, it was no longer required.


      Now any document created during that time opens with an error "the document XYZ uses one or more plugins which are not available on your system".


      If I proceed, the document opens - but the first editing action causes ID to freeze and I have to kill the process.


      is there any way to find the offending "missing plugin" and strip it from the system?


      The problem seems to be with the file, as when I send the file to someone else who has never used the plugin, they get the same error. It also seems to have migrated to any default document I create.




      Thanks, Hamish