fatal error: Acrobat failed to connect to a DDE server"

[sithara_11637540]

I have been facing an issue while trying to  open PDF files. And the error message that pops up is " fatal error: Acrobat failed to connect to a DDE server".  Could you please assist on the above.

[MeenakshiNegi]

Hi Sithara,

Sorry for the delay in response.

As you have mentioned that you get the error message "Acrobat failed to connect to a DDE server ", please try the following troubleshooting steps:

• This issue generally occurs when you have more than one process of application running

1. Go to the task manager by pressing Ctrl+Alt+Del

2. Go to the processes in Task Manager

3. End all processes related to Acrobat

4. Launch Acrobat again.

If that does not help, try repairing the application.

Open the application and got to Help menu > Repair installation.

Let us know if the issue still persists.

Regards,

Meenakshi