7 Replies Latest reply on Aug 5, 2017 5:15 PM by chrisf97996006

    Photoshop CC keeps freezing my computer

    buniroll

      Whenever I open Photoshop CC, it freezes my computer so I have to force close my compute. However, Photoshop CC ends up working again after I restart my computer every time. This is very annoying and I'm not sure as to why it happens. Does anyone know how to fix this problem?

        • 1. Re: Photoshop CC keeps freezing my computer
          JJMack Most Valuable Participant

          what platdorm do you use Windows PC or  Apple Mac.  What do you do when you Force close you  computer.  Are yoa able to look at what you OS is doing when Photoshop is hungup?  Have you tries just terminage the hung Photoshop and trier to start it again?  You give us little to go on....

           

          Supply pertinent information for quicker answers

          • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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          • 2. Re: Photoshop CC keeps freezing my computer
            buniroll Level 1

            I use windows 10 and when I force close my computer, I hold down the power button. Everything is frozen including my mouse so I am unable to close it the correct way. Since it freezes everything, I can't check anything nor terminate it. Sorry for the little information that I provided, I'm pretty new at this.

            • 3. Re: Photoshop CC keeps freezing my computer
              JJMack Most Valuable Participant

              Have you tried Ctrl+Alt+Del to see it you can get the task manger up so you can see what is going on and terminate Photoshop?  Power shutdown is a last resort.

              • 4. Re: Photoshop CC keeps freezing my computer
                buniroll Level 1

                Yes I have tried that as well but it seems like my keyboard is not responsive when it freezes.

                • 5. Re: Photoshop CC keeps freezing my computer
                  chrisf97996006 Level 1

                  I also have Windows 10 and Photoshop freezes and is currently not usable.  Photoshop will load but as soon as I try to load a photo to view/edit, it freezes.  I have uninstalled and reinstalled while keeping preferences and I had the same issue.  I then uninstalled and reinstalled deleting preferences and it worked for a day.  Then today I tried to edit photos today and it was freezing again.  So I uninstalled and reinstalled with deleting preferences and it did not resolve the issue like before.

                   

                  Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

                  Number of Launches: 0

                  Version: 10 or greater

                  System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                  Physical processor count: 4

                  Logical processor count: 8

                  Processor speed: 3600 MHz

                  Built-in memory: 24481 MB

                  Free memory: 12773 MB

                  Memory available to Photoshop: 21961 MB

                  Memory used by Photoshop: 70 %

                  History Thumbnails: Enabled.

                  Touch Bar: Enabled.

                  Alias Layers: Disabled.

                  Modifier Palette: Enabled.

                  Highbeam: Enabled.

                  Image tile size: 1024K

                  Image cache levels: 4

                  Font Preview: Medium

                  TextComposer: Latin

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Advanced

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  AIFCoreInitialized=1

                  AIFOGLInitialized=1

                  OGLContextCreated=1

                  NumGLGPUs=1

                  NumCLGPUs=2

                  NumNativeGPUs=0

                  glgpu[0].GLVersion="4.1"

                  glgpu[0].IsIntegratedGLGPU=0

                  glgpu[0].GLMemoryMB=8140

                  glgpu[0].GLName="AMD Radeon (TM) RX 480"

                  glgpu[0].GLVendor="ATI Technologies Inc."

                  glgpu[0].GLVendorID=4098

                  glgpu[0].GLDriverVersion="21.19.136.0"

                  glgpu[0].GLRectTextureSize=16384

                  glgpu[0].GLRenderer="AMD Radeon (TM) RX 480"

                  glgpu[0].GLRendererID=26591

                  glgpu[0].HasGLNPOTSupport=1

                  glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64,aticfx32,aticfx32,aticfx 32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a .cap,atitmm64"

                  glgpu[0].GLDriverDate="20160927000000.000000-000"

                  glgpu[0].CanCompileProgramGLSL=1

                  glgpu[0].GLFrameBufferOK=1

                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                  clgpu[0].CLPlatformVersion="2.1 "

                  clgpu[0].CLDeviceVersion="2.1 "

                  clgpu[0].IsIntegratedCLGPU=1

                  clgpu[0].CLMemoryMB=9784

                  clgpu[0].CLName="Intel(R) HD Graphics 630"

                  clgpu[0].CLVendor="Intel(R) Corporation"

                  clgpu[0].CLVendorID=32902

                  clgpu[0].CLDriverVersion="21.20.16.4550"

                  clgpu[0].CLBandwidth=2.44515e+10

                  clgpu[0].CLCompute=196.252

                  clgpu[1].CLPlatformVersion="2.0 AMD-APP (2117.13)"

                  clgpu[1].CLDeviceVersion="2.0 AMD-APP (2117.13)"

                  clgpu[1].IsIntegratedCLGPU=0

                  clgpu[1].CLMemoryMB=8192

                  clgpu[1].CLName="Ellesmere"

                  clgpu[1].CLVendor="Advanced Micro Devices, Inc."

                  clgpu[1].CLVendorID=4098

                  clgpu[1].CLDriverVersion="2117.13 (VM)"

                  clgpu[1].CLBandwidth=1.96014e+11

                  clgpu[1].CLCompute=2647.6

                  License Type: Subscription

                  Serial number: 96040236767967855894

                  GUIDBucket:

                    bucket: 137

                    test: ReduceUXFriction

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                  Temporary file path: C:\Users\ctspo\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    Startup, 223.8G, 70.1G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                   

                  Installed components:

                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                     ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

                     AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                     AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                     AdobeOwl.dll   Adobe Owl   5.2.11  

                     AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                     AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                     AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

                     AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                     AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                     AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                     adobe_caps.dll   Adobe CAPS   10,0,0,6  

                     AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

                     ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

                     AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                     amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

                     ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

                     AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                     AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                     Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

                     BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

                     boost_date_time.dll   photoshopdva   10.0.0  

                     boost_signals.dll   photoshopdva   10.0.0  

                     boost_system.dll   photoshopdva   10.0.0  

                     boost_threads.dll   photoshopdva   10.0.0  

                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                     CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                     CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

                     dnssd.dll   Bonjour   3,0,0,2  

                     dvaaudiodevice.dll   photoshopdva   10.0.0  

                     dvacore.dll   photoshopdva   10.0.0  

                     dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                     dvamarshal.dll   photoshopdva   10.0.0  

                     dvamediatypes.dll   photoshopdva   10.0.0  

                     dvametadata.dll   photoshopdva   10.0.0  

                     dvametadataapi.dll   photoshopdva   10.0.0  

                     dvametadataui.dll   photoshopdva   10.0.0  

                     dvaplayer.dll   photoshopdva   10.0.0  

                     dvatransport.dll   photoshopdva   10.0.0  

                     dvaui.dll   photoshopdva   10.0.0  

                     dvaunittesting.dll   photoshopdva   10.0.0  

                     dynamiclink.dll   photoshopdva   10.0.0  

                     ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

                     icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     igestep30.dll   IGES Reader   9.3.0.113  

                     imslib.dll   IMSLib DLL   10.0.0.11  

                     JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                     libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     LogSession.dll   LogSession   7.4.1.60.45263  

                     mediacoreif.dll   photoshopdva   10.0.0  

                     MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                     pdfsettings.dll   Adobe PDFSettings   1.04  

                     Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

                     Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

                     PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                     PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

                     PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

                     SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

                     SVGRE.dll   SVGRE   79.579975   79.579975

                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                     TfFontMgr.dll   FontMgr   9.3.0.113  

                     TfKernel.dll   Kernel   9.3.0.113  

                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                     updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                     VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                     VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                     WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                     wu3d.dll   U3D Writer   9.3.0.113  

                   

                   

                  Required plug-ins:

                   

                     3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Accented Edges 18.1.1 - from the file “Filter Gallery”

                     Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

                     Angled Strokes 18.1.1 - from the file “Filter Gallery”

                     Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

                     Bas Relief 18.1.1 - from the file “Filter Gallery”

                     BMP 18.1.1 - from the file “Standard MultiPlugin”

                     Camera Raw 9.12 - from the file “Camera Raw”

                     Camera Raw Filter 9.12 - from the file “Camera Raw”

                     Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

                     Charcoal 18.1.1 - from the file “Filter Gallery”

                     Chrome 18.1.1 - from the file “Filter Gallery”

                     Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

                     Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                     Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

                     Colored Pencil 18.1.1 - from the file “Filter Gallery”

                     CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

                     Conté Crayon 18.1.1 - from the file “Filter Gallery”

                     Craquelure 18.1.1 - from the file “Filter Gallery”

                     Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

                     Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

                     Crosshatch 18.1.1 - from the file “Filter Gallery”

                     Crystallize 18.1.1 - from the file “Standard MultiPlugin”

                     Cutout 18.1.1 - from the file “Filter Gallery”

                     Dark Strokes 18.1.1 - from the file “Filter Gallery”

                     De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

                     Dicom 18.1.1 - from the file “Dicom”

                     Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                     Diffuse Glow 18.1.1 - from the file “Filter Gallery”

                     Displace 18.1.1 - from the file “Standard MultiPlugin”

                     Dry Brush 18.1.1 - from the file “Filter Gallery”

                     Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

                     Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                     Extrude 18.1.1 - from the file “Standard MultiPlugin”

                     FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

                     Fibers 18.1.1 - from the file “Standard MultiPlugin”

                     Film Grain 18.1.1 - from the file “Filter Gallery”

                     Filter Gallery 18.1.1 - from the file “Filter Gallery”

                     Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Fresco 18.1.1 - from the file “Filter Gallery”

                     Glass 18.1.1 - from the file “Filter Gallery”

                     Glowing Edges 18.1.1 - from the file “Filter Gallery”

                     Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Grain 18.1.1 - from the file “Filter Gallery”

                     Graphic Pen 18.1.1 - from the file “Filter Gallery”

                     Halftone Pattern 18.1.1 - from the file “Filter Gallery”

                     HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

                     HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

                     IFF Format 18.1.1 - from the file “Standard MultiPlugin”

                     IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Ink Outlines 18.1.1 - from the file “Filter Gallery”

                     JPEG 2000 18.1.1 - from the file “JPEG2000”

                     Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Lens Blur 18.1.1 - from the file “Lens Blur”

                     Lens Correction 18.1.1 - from the file “Lens Correction”

                     Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

                     Liquify 18.1.1 - from the file “Liquify”

                     Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                     Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

                     Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

                     Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

                     Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

                     Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

                     Neon Glow 18.1.1 - from the file “Filter Gallery”

                     Note Paper 18.1.1 - from the file “Filter Gallery”

                     NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

                     Ocean Ripple 18.1.1 - from the file “Filter Gallery”

                     OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

                     Paint Daubs 18.1.1 - from the file “Filter Gallery”

                     Palette Knife 18.1.1 - from the file “Filter Gallery”

                     Patchwork 18.1.1 - from the file “Filter Gallery”

                     Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

                     PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

                     Photocopy 18.1.1 - from the file “Filter Gallery”

                     Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

                     Photoshop Touch 14.0 - from the file “PSDX”

                     Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                     Pinch 18.1.1 - from the file “Standard MultiPlugin”

                     Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

                     Plaster 18.1.1 - from the file “Filter Gallery”

                     Plastic Wrap 18.1.1 - from the file “Filter Gallery”

                     PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     PNG 18.1.1 - from the file “Standard MultiPlugin”

                     Pointillize 18.1.1 - from the file “Standard MultiPlugin”

                     Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

                     Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

                     Poster Edges 18.1.1 - from the file “Filter Gallery”

                     PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

                     Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

                     Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                     Reticulation 18.1.1 - from the file “Filter Gallery”

                     Ripple 18.1.1 - from the file “Standard MultiPlugin”

                     Rough Pastels 18.1.1 - from the file “Filter Gallery”

                     Save for Web 18.1.1 - from the file “Save for Web”

                     ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

                     Shake Reduction 18.1.1 - from the file “Shake Reduction”

                     Shear 18.1.1 - from the file “Standard MultiPlugin”

                     Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

                     Smudge Stick 18.1.1 - from the file “Filter Gallery”

                     Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

                     Spaces 18.1.1 - from the file “Spaces”

                     Spatter 18.1.1 - from the file “Filter Gallery”

                     Spherize 18.1.1 - from the file “Standard MultiPlugin”

                     Sponge 18.1.1 - from the file “Filter Gallery”

                     Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

                     Stained Glass 18.1.1 - from the file “Filter Gallery”

                     Stamp 18.1.1 - from the file “Filter Gallery”

                     Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Sumi-e 18.1.1 - from the file “Filter Gallery”

                     Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Targa 18.1.1 - from the file “Standard MultiPlugin”

                     Texturizer 18.1.1 - from the file “Filter Gallery”

                     Tiles 18.1.1 - from the file “Standard MultiPlugin”

                     Torn Edges 18.1.1 - from the file “Filter Gallery”

                     Twirl 18.1.1 - from the file “Standard MultiPlugin”

                     U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Underpainting 18.1.1 - from the file “Filter Gallery”

                     Vanishing Point 18.1.1 - from the file “VanishingPoint”

                     Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                     Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     Water Paper 18.1.1 - from the file “Filter Gallery”

                     Watercolor 18.1.1 - from the file “Filter Gallery”

                     Wave 18.1.1 - from the file “Standard MultiPlugin”

                     Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

                     Wind 18.1.1 - from the file “Standard MultiPlugin”

                     Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

                     ZigZag 18.1.1 - from the file “Standard MultiPlugin”

                   

                  Optional and third party plug-ins: NONE

                   

                   

                  Duplicate and Disabled plug-ins: NONE

                   

                   

                  Plug-ins that failed to load: NONE

                   

                  Extensions:

                   

                     com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

                     New Document  2.0.1 - from the file “C:\Users\ctspo\AppData\Roaming\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_0_1_001\fnft.ht ml”

                     Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

                     Start  2.0.1 - from the file “C:\Users\ctspo\AppData\Roaming\Adobe\CEP\extensions\CCX_START_EXTENSION_2_0_1_044\index. html”

                     com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                     Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                     Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                     com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                   

                  Installed TWAIN devices: NONE

                  • 6. Re: Photoshop CC keeps freezing my computer
                    JJMack Most Valuable Participant

                    Ther is a newer driver for your display adapter 12/08/2016 try installing it. AMD RX 480 Graphics Drivers Download & Update Easily! - Driver Easy

                    1 person found this helpful
                    • 7. Re: Photoshop CC keeps freezing my computer
                      chrisf97996006 Level 1

                      Windows said that everything was updated but you were correct.  I went to Device Manager and told it to look for an update and sure enough the display driver was outdated.  Photoshop is working as it should now.  Thank You!