Just got done with customer service only to have them explain the same thing to me. The real bummer, I'm at a cap so I'm just paying now. Not receiving anymore images but they basically want me to pay so that I can use what I have. Also, when I originally signed up for this I was suppose to get 10 free. Never got those, just rolled me over to the services and been paying ever since. Guess I'm going to go download a bunch of images I don't need now. ERRRRR. So angry!!
Branching into a new discussion
I apologize for the poor support experience.
Please help me with your case reference number for the interaction with support and I can help you better.