I am having an issue using a button on an interactive PDF to direct users to a URL via a hyperlink. The hyperlink goes to the correct URL via new tab. The website I want users to access has a log in/start page. The page gets stuck on 'start' after entering in credential fields.
However if I then copy and paste the URL into an actual NEW WINDOW (vs the new tab that opened from the hyperlink button), the URL works fine and the credentials entered allow me to 'access' the site.
I know that the hyperlink is correct because it actually takes me to the site, I just get stuck/stalled on the first page and can't log in/access.
Is there something on the way my hyperlinks are set up to direct users to URL that is causing this stall?
For example: I make a button on my interactive PDF with the url (http://www.facebook.com) & Publish Online, then view the interactive doc in the adobe browser - the created button will take me to www.facebook.com (correct site) but when I go to log-in on the page, I can enter my credentials but when I click the log-in button it doesn't work.
But, if I then go up to the url in the browser and copy an paste the same url into a NEW WINDOW then the link works & I can log-in to Facebook.
What is happening on the Adobe side that is causing this issue?