My emails are automatically opening in World Secure email without me opening!

[angelika1975]

Help!  I have an email account through Worldsecureemail.com and for some reason all of my emails are opening before I have even looked at them or opened them myself.  I have changed our password but nothing is helping. There is no way I am opening them either. I was in an area that had zero wifi for a couple of days and the second I was able to access the internet, all my emails from the prior days were opened. How is this possible? I did read online that Outlook had a glitch that was opening emails after an hour but we weren't even using Outlook. Need any help I can get to resolve this.

Thanks!

[Moved by a moderator out of the general forum Lounge (which is where you can hang out with folks who use Creative Cloud, Experience Cloud, Document Cloud, and any other Adobe software) and into a more product-specific support forum.]

[Szalam]

You've posted in an Adobe forum. Is this related in any way with software Adobe makes?

Wait, is this something from Business Catalyst?

I'll get a moderator to move your post.

[angelika1975]

Thank you. I have no idea where to even post to but yes, this is for Business Catalyst. This site is so difficult to find where to post anything.

[TheBCMan]

I would find a computer (or mobile device) you know is not infected and change your passwords, all of them. It sounds like someone else has access to your computer and there is a keylogger installed on your main computer (and they are getting your new password).

[angelika1975]

Thank you!