download issues

[jonathanc1337]

I am currently using a student plan and i have creative cloud on my desktop (windows) and macbook. I went onto my mac today to install my programs. The indesign program. On the cc it goes from 0% to 99%. I then have a pop up that says it is successfully installed. however, going back to the cc it doesnt say open. it is asking me to install it again.

[amaarora]

Hi,

I suggest you use the CC cleaner tool once and then re-install. Use the Creative Cloud Cleaner Tool to solve installation problems​

If you still face the issue, contact Adobe Support

Bttw, did you use Move to trash command for InDesign on your Mac?

-Aman

[jonathanc1337]

i may have moved indesign to my trash, but it is not in there anymore. would that still have an affect? also, i cant uninstall my creative cloud becasue it says there are programs on my computer that are still using it

[amaarora]

Hi,

Yes, that certainly affects the installation.

Try restarting your system, then un-installing creative cloud and running the CC cleaner tool.

-Aman

[Derek Cross]

Ensure you uninstall InDesign using the drop-down in the Creatve Cloud app then run Cleaner before reinstalling InDesign.