4 Replies Latest reply on Aug 24, 2017 10:33 AM by Kevin-Monahan

    New Install on clean machine fails to open on start - CC 2017 14.2

    marcosa41060252

      Using creative cloud packager I have created an after effects package.

      64bit package of CC 2017 14.2 running  on

      Windows 7 x64

      Run by non admin user accounts.

       

      The package installs correctly but when I run it on any of our pc's it fails to start.

      If I right click and select runas and run it as an admin it gets further (sees the splash screen) but still exits as a failure.

       

      I have attached the crash log to this thread.

       

      Process:                AfterFX.exe [288]

      Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

      Product Version:        14.2.0.198

      File Version:           14.2.0.198

      Code Type:              x64

      Parent Process:         explorer.exe [4280]

       

      Date/Time:              2017-07-18 18:49:29 New Zealand Standard Time

      OS Version:             6.1.7601.23807

      Report ID:              3e952df8-6b85-11e7-a03a-0050568c13b0

      Time Awake Since Boot:  1303 seconds

       

      Crashed thread:         0 [1752] THREAD_PRIORITY_NORMAL

      Exception Code:         0x40000015

      Exception Parameters: 

      Exception Message:      1073741845 {Fatal Application Exit} %hs

       

      Application Specific Information:

      C:\Windows\system32\ucrtbase.DLL

       

      Thread 0 Crashed: [1752] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000076f9c2ea ? ZwWaitForMultipleObjects + 10

      1 KERNELBASE          0x00000000fccb1430 ? GetCurrentProcess + 64

      2 kernel32            0x0000000076e516e3 ? WaitForMultipleObjectsEx + 179

      3 kernel32            0x0000000076ecb8b5 ? WinExec + 949

      4 kernel32            0x0000000076ecba37 ? WinExec + 1335

      5 kernel32            0x0000000076ecba8f ? WinExec + 1423

      6 kernel32            0x0000000076ecbcac ? UnhandledExceptionFilter + 508

      7 ucrtbase            0x00000000e062827d ? getpid + 301

      8 ucrtbase            0x00000000e062990f ? abort + 95

      9 ucrtbase            0x00000000e0629036 ? terminate + 38

      10 AfterFX             0x0000000040004d37 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

      11 kernel32            0x0000000076ecbc10 ? UnhandledExceptionFilter + 352

      12 ntdll               0x0000000076fd0108 ? EtwEventSetInformation + 7688

      13 ntdll               0x0000000076f67958 ? _C_specific_handler + 156

      14 ntdll               0x0000000076f7812d ? RtlDecodePointer + 173

      15 ntdll               0x0000000076f6855f ? RtlUnwindEx + 3007

      16 ntdll               0x0000000076f68b58 ? RtlRaiseException + 584

      17 KERNELBASE          0x00000000fccca06d ? RaiseException + 61

      18 VCRUNTIME140        0x00000000f1404462 ? CxxThrowException + 194

      19 dvacore             0x0000000002dcae89 ? dvacore::filesupport::ResolveIfAlias + 3673

      20 dvacore             0x0000000002dbf0b3 ? dvacore::filesupport::Dir::SharedDocsDir + 51

      21 AfterFXLib          0x00000000010aba9d ? CPathRgn::empty + 21933

      22 AfterFXLib          0x00000000010ab789 ? CPathRgn::empty + 21145

      23 AfterFXLib          0x000000000115d821 ? egg::dynamiclinksupport::SetMemoryLimits + 19169

      24 AfterFXLib          0x0000000000c5935e ? AEWinMain + 2014

      25 AfterFX             0x00000000400021de ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

      26 AfterFX             0x0000000040002a3c ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

      27 AfterFX             0x0000000040001295 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

      28 AfterFX             0x00000000400043d3 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

      29 kernel32            0x0000000076e459cd ? BaseThreadInitThunk + 13

      30 ntdll               0x0000000076f7a561 ? RtlUserThreadStart + 33