1 Reply Latest reply on Aug 14, 2017 5:13 PM by Kevin-Monahan

    Adobe After Effects a cessé de fonctionner

    nicolasc18467423

      Bonjour,

      j'ai ce message lors du lancement des différentes version d'after Effects. Impossible de lancer le logiciel...

      Pour information, les autres logiciel Adobe fonctionnent sans problème.

      Ci-dessous, le rapport de crash.

      Merci de votre aide

       

      Process:                AfterFX.exe [39804]
      Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe
      Product Version:        14.2.1.34
      File Version:           14.2.1.34
      Code Type:              x64
      Parent Process:         Adobe Desktop Service.exe [63176]


      Date/Time:              2017-07-20 18:07:45 Paris, Madrid (heure d’été)
      OS Version:             10.0.14393.1198
      Report ID:              906481b8-1775-4ce8-8869-24ae9fc3d7df

       


      Time Awake Since Boot:  255363 seconds


      Crashed thread:         0 [18892] THREAD_PRIORITY_NORMAL


      Exception Code:         EXCEPTION_ACCESS_VIOLATION
      Exception Parameters:   Access violation reading location 0x00000000ffffffff
      Exception Message:      3221225477 L'instruction à 0x%p emploie l'adresse mémoire 0x%p. L'état de la mémoire ne peut pas être %s.


      Application Specific Information:
      C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igc64.dl l

       

      Thread 0 Crashed: [18892] THREAD_PRIORITY_NORMAL
      0 ntdll               0x00000000df5c6c34 ? NtWaitForMultipleObjects + 20
      1 KERNELBASE          0x00000000dbf1796f ? WaitForMultipleObjectsEx + 239
      2 KERNELBASE          0x00000000dbf1786e ? WaitForMultipleObjects + 14
      3 KERNEL32            0x00000000df39021c ? BasepReportFault + 1420
      4 KERNEL32            0x00000000df38fd33 ? BasepReportFault + 163
      5 KERNELBASE          0x00000000dbf2505b ? UnhandledExceptionFilter + 571
      6 ntdll               0x00000000df5ced5b ? memset + 9115
      7 ntdll               0x00000000df5b6bd6 ? _C_specific_handler + 150
      8 ntdll               0x00000000df5cabad ? _chkstk + 285
      9 ntdll               0x00000000df569913 ? RtlImageNtHeaderEx + 1155
      10 ntdll               0x00000000df5c9cca ? KiUserExceptionDispatcher + 58
      11 igc64               0x00000000448dff79 ? getJITVersion + 4007193
      12 igc64               0x0000000044abf0a0 ? OpenVulkanCompiler + 914240
      13  ???? (  Error: 126 Le module spécifié est introuvable. ) 0x00000000000000d0 ? Unknown - () [  Error:126 Le module spécifié est introuvable. ]
      14 igc64               0x00000000448dfef0 ? getJITVersion + 4007056
      15 igd12umd64          0x0000000041665906 ? OpenAdapter12 + 494518
      16 igd12umd64          0x0000000041665467 ? OpenAdapter12 + 493335
      17 igd12umd64          0x00000000416652f4 ? OpenAdapter12 + 492964
      18 igd12umd64          0x00000000415ece52 ? OpenAdapter12 + 258
      19 d3d12               0x00000000419a155b ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
      20 d3d12               0x00000000419a14cc ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
      21 d3d12               0x00000000419ba882 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
      22 d3d12               0x00000000419bdb4e ? D3D12CoreRegisterLayers + 6478
      23 d3d12               0x00000000419b11be ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
      24 d3d12               0x00000000419bfabd ? GetBehaviorValue + 1597
      25 d3d12               0x00000000419bfb34 ? GetBehaviorValue + 1716
      26 d3d12               0x00000000419bfb88 ? D3D12CreateDevice + 72
      27 Camera Raw          0x000000008753dd4c ? CTJPEGLibTerminate + 1778480
      28 Camera Raw          0x0000000087536854 ? CTJPEGLibTerminate + 1748536
      29 Camera Raw          0x0000000087545a87 ? CTJPEGLibTerminate + 1810539
      30 Camera Raw          0x000000008754515a ? CTJPEGLibTerminate + 1808190
      31 Camera Raw          0x000000008748fbef ? CTJPEGLibTerminate + 1065427
      32 Camera Raw          0x00000000872ab209 ? CTJPEGWriter::CTJPEGWriter + 1253033
      33 Camera Raw          0x00000000872aad43 ? CTJPEGWriter::CTJPEGWriter + 1251811
      34 Camera Raw          0x00000000872a1c0a ? CTJPEGWriter::CTJPEGWriter + 1214634
      35 Camera Raw          0x0000000087a98341 ? RecordTag + 4182469
      36 Camera Raw          0x0000000087a97cf2 ? RecordTag + 4180854
      37 Camera Raw          0x00000000872b7546 ? EntryFM + 14
      38 PIN                 0x00000000080d5428 ? D_PST_InventAGIFOptionsH + 25128
      39 PIN                 0x00000000080d35a7 ? D_PST_InventAGIFOptionsH + 17319
      40 PIN                 0x00000000080d2a10 ? D_PST_InventAGIFOptionsH + 14352
      41 PIN                 0x00000000080d3ed1 ? D_PST_InventAGIFOptionsH + 19665
      42 PLUG                0x0000000007fec5a4 ? PLUG_GetRoutineCount + 3572
      43 PLUG                0x0000000007fecab5 ? PLUG_GetRoutineCount + 4869
      44 PLUG                0x0000000007fec3d2 ? PLUG_GetRoutineCount + 3106
      45 PLUG                0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
      46 PLUG                0x0000000007fecfe0 ? PLUG_GetRoutineCount + 6192
      47 PLUG                0x0000000007fec404 ? PLUG_GetRoutineCount + 3156
      48 PLUG                0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
      49 PLUG                0x0000000007feac6a ? PLUG_Search + 490
      50 aelib               0x0000000007b2233b ? aelib::Death + 5579
      51 aelib               0x0000000007b1d300 ? aelib::InitIterator::operator++ + 4096
      52 AfterFXLib          0x0000000002b9d5c3 ? CEggApp::BirthPlugins + 67
      53 AfterFXLib          0x0000000002ba684d ? CEggApp::IEggApp + 5005
      54 AfterFXLib          0x0000000002b5aed6 ? CEggApp::CEggApp + 1158
      55 AfterFXLib          0x0000000002bdd6a2 ? egg::dynamiclinksupport::SetMemoryLimits + 19858
      56 AfterFXLib          0x00000000026d934e ? AEWinMain + 2014
      57 AfterFX             0x00000000400021de ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
      58 AfterFX             0x0000000040002a3c ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
      59 AfterFX             0x0000000040001295 ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
      60 AfterFX             0x00000000400043d3 ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
      61 KERNEL32            0x00000000df378364 ? BaseThreadInitThunk + 20
      62 ntdll               0x00000000df5870d1 ? RtlUserThreadStart + 33


      System Information:
        Processor Architecture:      PROCESSOR_ARCHITECTURE_AMD64
        Number of processors:        8
        Processor type:              PROCESSOR_AMD_X8664
        Processor level:             6
        Processor revision:          24067
        Active processor mask:       0xff
        Page Size:                   4096
        Allocation granularity:      0x10000
        Minimum application address: 0x0000000000010000
        Maximum application address: 0x00007FFFFFFEFFFF