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Adobe After Effects a cessé de fonctionner

New Here ,
Jul 24, 2017 Jul 24, 2017

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Bonjour,

j'ai ce message lors du lancement des différentes version d'after Effects. Impossible de lancer le logiciel...

Pour information, les autres logiciel Adobe fonctionnent sans problème.

Ci-dessous, le rapport de crash.

Merci de votre aide

Process:                AfterFX.exe [39804]
Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe
Product Version:        14.2.1.34
File Version:           14.2.1.34
Code Type:              x64
Parent Process:         Adobe Desktop Service.exe [63176]


Date/Time:              2017-07-20 18:07:45 Paris, Madrid (heure d’été)
OS Version:             10.0.14393.1198
Report ID:              906481b8-1775-4ce8-8869-24ae9fc3d7df


Time Awake Since Boot:  255363 seconds


Crashed thread:         0 [18892] THREAD_PRIORITY_NORMAL


Exception Code:         EXCEPTION_ACCESS_VIOLATION
Exception Parameters:   Access violation reading location 0x00000000ffffffff
Exception Message:      3221225477 L'instruction à 0x%p emploie l'adresse mémoire 0x%p. L'état de la mémoire ne peut pas être %s.


Application Specific Information:
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igc64.dll

Thread 0 Crashed: [18892] THREAD_PRIORITY_NORMAL
0 ntdll               0x00000000df5c6c34 ? NtWaitForMultipleObjects + 20
1 KERNELBASE          0x00000000dbf1796f ? WaitForMultipleObjectsEx + 239
2 KERNELBASE          0x00000000dbf1786e ? WaitForMultipleObjects + 14
3 KERNEL32            0x00000000df39021c ? BasepReportFault + 1420
4 KERNEL32            0x00000000df38fd33 ? BasepReportFault + 163
5 KERNELBASE          0x00000000dbf2505b ? UnhandledExceptionFilter + 571
6 ntdll               0x00000000df5ced5b ? memset + 9115
7 ntdll               0x00000000df5b6bd6 ? _C_specific_handler + 150
8 ntdll               0x00000000df5cabad ? _chkstk + 285
9 ntdll               0x00000000df569913 ? RtlImageNtHeaderEx + 1155
10 ntdll               0x00000000df5c9cca ? KiUserExceptionDispatcher + 58
11 igc64               0x00000000448dff79 ? getJITVersion + 4007193
12 igc64               0x0000000044abf0a0 ? OpenVulkanCompiler + 914240
13  ???? (  Error: 126 Le module spécifié est introuvable. ) 0x00000000000000d0 ? Unknown - () [  Error:126 Le module spécifié est introuvable. ]
14 igc64               0x00000000448dfef0 ? getJITVersion + 4007056
15 igd12umd64          0x0000000041665906 ? OpenAdapter12 + 494518
16 igd12umd64          0x0000000041665467 ? OpenAdapter12 + 493335
17 igd12umd64          0x00000000416652f4 ? OpenAdapter12 + 492964
18 igd12umd64          0x00000000415ece52 ? OpenAdapter12 + 258
19 d3d12               0x00000000419a155b ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
20 d3d12               0x00000000419a14cc ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
21 d3d12               0x00000000419ba882 ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
22 d3d12               0x00000000419bdb4e ? D3D12CoreRegisterLayers + 6478
23 d3d12               0x00000000419b11be ? Unknown - (Symbols generated from a DLL export table) [  Error:487 Tentative d’accès à une adresse non valide. ]
24 d3d12               0x00000000419bfabd ? GetBehaviorValue + 1597
25 d3d12               0x00000000419bfb34 ? GetBehaviorValue + 1716
26 d3d12               0x00000000419bfb88 ? D3D12CreateDevice + 72
27 Camera Raw          0x000000008753dd4c ? CTJPEGLibTerminate + 1778480
28 Camera Raw          0x0000000087536854 ? CTJPEGLibTerminate + 1748536
29 Camera Raw          0x0000000087545a87 ? CTJPEGLibTerminate + 1810539
30 Camera Raw          0x000000008754515a ? CTJPEGLibTerminate + 1808190
31 Camera Raw          0x000000008748fbef ? CTJPEGLibTerminate + 1065427
32 Camera Raw          0x00000000872ab209 ? CTJPEGWriter::CTJPEGWriter + 1253033
33 Camera Raw          0x00000000872aad43 ? CTJPEGWriter::CTJPEGWriter + 1251811
34 Camera Raw          0x00000000872a1c0a ? CTJPEGWriter::CTJPEGWriter + 1214634
35 Camera Raw          0x0000000087a98341 ? RecordTag + 4182469
36 Camera Raw          0x0000000087a97cf2 ? RecordTag + 4180854
37 Camera Raw          0x00000000872b7546 ? EntryFM + 14
38 PIN                 0x00000000080d5428 ? D_PST_InventAGIFOptionsH + 25128
39 PIN                 0x00000000080d35a7 ? D_PST_InventAGIFOptionsH + 17319
40 PIN                 0x00000000080d2a10 ? D_PST_InventAGIFOptionsH + 14352
41 PIN                 0x00000000080d3ed1 ? D_PST_InventAGIFOptionsH + 19665
42 PLUG                0x0000000007fec5a4 ? PLUG_GetRoutineCount + 3572
43 PLUG                0x0000000007fecab5 ? PLUG_GetRoutineCount + 4869
44 PLUG                0x0000000007fec3d2 ? PLUG_GetRoutineCount + 3106
45 PLUG                0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
46 PLUG                0x0000000007fecfe0 ? PLUG_GetRoutineCount + 6192
47 PLUG                0x0000000007fec404 ? PLUG_GetRoutineCount + 3156
48 PLUG                0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
49 PLUG                0x0000000007feac6a ? PLUG_Search + 490
50 aelib               0x0000000007b2233b ? aelib::Death + 5579
51 aelib               0x0000000007b1d300 ? aelib::InitIterator::operator++ + 4096
52 AfterFXLib          0x0000000002b9d5c3 ? CEggApp::BirthPlugins + 67
53 AfterFXLib          0x0000000002ba684d ? CEggApp::IEggApp + 5005
54 AfterFXLib          0x0000000002b5aed6 ? CEggApp::CEggApp + 1158
55 AfterFXLib          0x0000000002bdd6a2 ? egg::dynamiclinksupport::SetMemoryLimits + 19858
56 AfterFXLib          0x00000000026d934e ? AEWinMain + 2014
57 AfterFX             0x00000000400021de ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
58 AfterFX             0x0000000040002a3c ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
59 AfterFX             0x0000000040001295 ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
60 AfterFX             0x00000000400043d3 ? Unknown - (No symbols are loaded) [  Error:487 Tentative d’accès à une adresse non valide. ]
61 KERNEL32            0x00000000df378364 ? BaseThreadInitThunk + 20
62 ntdll               0x00000000df5870d1 ? RtlUserThreadStart + 33


System Information:
  Processor Architecture:      PROCESSOR_ARCHITECTURE_AMD64
  Number of processors:        8
  Processor type:              PROCESSOR_AMD_X8664
  Processor level:             6
  Processor revision:          24067
  Active processor mask:       0xff
  Page Size:                   4096
  Allocation granularity:      0x10000
  Minimum application address: 0x0000000000010000
  Maximum application address: 0x00007FFFFFFEFFFF

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Adobe Employee ,
Aug 14, 2017 Aug 14, 2017

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Hi NicolasC,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

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