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Bonjour,
j'ai ce message lors du lancement des différentes version d'after Effects. Impossible de lancer le logiciel...
Pour information, les autres logiciel Adobe fonctionnent sans problème.
Ci-dessous, le rapport de crash.
Merci de votre aide
Process: AfterFX.exe [39804]
Path: C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe
Product Version: 14.2.1.34
File Version: 14.2.1.34
Code Type: x64
Parent Process: Adobe Desktop Service.exe [63176]
Date/Time: 2017-07-20 18:07:45 Paris, Madrid (heure d’été)
OS Version: 10.0.14393.1198
Report ID: 906481b8-1775-4ce8-8869-24ae9fc3d7df
Time Awake Since Boot: 255363 seconds
Crashed thread: 0 [18892] THREAD_PRIORITY_NORMAL
Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00000000ffffffff
Exception Message: 3221225477 L'instruction à 0x%p emploie l'adresse mémoire 0x%p. L'état de la mémoire ne peut pas être %s.
Application Specific Information:
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igc64.dll
Thread 0 Crashed: [18892] THREAD_PRIORITY_NORMAL
0 ntdll 0x00000000df5c6c34 ? NtWaitForMultipleObjects + 20
1 KERNELBASE 0x00000000dbf1796f ? WaitForMultipleObjectsEx + 239
2 KERNELBASE 0x00000000dbf1786e ? WaitForMultipleObjects + 14
3 KERNEL32 0x00000000df39021c ? BasepReportFault + 1420
4 KERNEL32 0x00000000df38fd33 ? BasepReportFault + 163
5 KERNELBASE 0x00000000dbf2505b ? UnhandledExceptionFilter + 571
6 ntdll 0x00000000df5ced5b ? memset + 9115
7 ntdll 0x00000000df5b6bd6 ? _C_specific_handler + 150
8 ntdll 0x00000000df5cabad ? _chkstk + 285
9 ntdll 0x00000000df569913 ? RtlImageNtHeaderEx + 1155
10 ntdll 0x00000000df5c9cca ? KiUserExceptionDispatcher + 58
11 igc64 0x00000000448dff79 ? getJITVersion + 4007193
12 igc64 0x0000000044abf0a0 ? OpenVulkanCompiler + 914240
13 ???? ( Error: 126 Le module spécifié est introuvable. ) 0x00000000000000d0 ? Unknown - () [ Error:126 Le module spécifié est introuvable. ]
14 igc64 0x00000000448dfef0 ? getJITVersion + 4007056
15 igd12umd64 0x0000000041665906 ? OpenAdapter12 + 494518
16 igd12umd64 0x0000000041665467 ? OpenAdapter12 + 493335
17 igd12umd64 0x00000000416652f4 ? OpenAdapter12 + 492964
18 igd12umd64 0x00000000415ece52 ? OpenAdapter12 + 258
19 d3d12 0x00000000419a155b ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentative d’accès à une adresse non valide. ]
20 d3d12 0x00000000419a14cc ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentative d’accès à une adresse non valide. ]
21 d3d12 0x00000000419ba882 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentative d’accès à une adresse non valide. ]
22 d3d12 0x00000000419bdb4e ? D3D12CoreRegisterLayers + 6478
23 d3d12 0x00000000419b11be ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentative d’accès à une adresse non valide. ]
24 d3d12 0x00000000419bfabd ? GetBehaviorValue + 1597
25 d3d12 0x00000000419bfb34 ? GetBehaviorValue + 1716
26 d3d12 0x00000000419bfb88 ? D3D12CreateDevice + 72
27 Camera Raw 0x000000008753dd4c ? CTJPEGLibTerminate + 1778480
28 Camera Raw 0x0000000087536854 ? CTJPEGLibTerminate + 1748536
29 Camera Raw 0x0000000087545a87 ? CTJPEGLibTerminate + 1810539
30 Camera Raw 0x000000008754515a ? CTJPEGLibTerminate + 1808190
31 Camera Raw 0x000000008748fbef ? CTJPEGLibTerminate + 1065427
32 Camera Raw 0x00000000872ab209 ? CTJPEGWriter::CTJPEGWriter + 1253033
33 Camera Raw 0x00000000872aad43 ? CTJPEGWriter::CTJPEGWriter + 1251811
34 Camera Raw 0x00000000872a1c0a ? CTJPEGWriter::CTJPEGWriter + 1214634
35 Camera Raw 0x0000000087a98341 ? RecordTag + 4182469
36 Camera Raw 0x0000000087a97cf2 ? RecordTag + 4180854
37 Camera Raw 0x00000000872b7546 ? EntryFM + 14
38 PIN 0x00000000080d5428 ? D_PST_InventAGIFOptionsH + 25128
39 PIN 0x00000000080d35a7 ? D_PST_InventAGIFOptionsH + 17319
40 PIN 0x00000000080d2a10 ? D_PST_InventAGIFOptionsH + 14352
41 PIN 0x00000000080d3ed1 ? D_PST_InventAGIFOptionsH + 19665
42 PLUG 0x0000000007fec5a4 ? PLUG_GetRoutineCount + 3572
43 PLUG 0x0000000007fecab5 ? PLUG_GetRoutineCount + 4869
44 PLUG 0x0000000007fec3d2 ? PLUG_GetRoutineCount + 3106
45 PLUG 0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
46 PLUG 0x0000000007fecfe0 ? PLUG_GetRoutineCount + 6192
47 PLUG 0x0000000007fec404 ? PLUG_GetRoutineCount + 3156
48 PLUG 0x0000000007fecd3b ? PLUG_GetRoutineCount + 5515
49 PLUG 0x0000000007feac6a ? PLUG_Search + 490
50 aelib 0x0000000007b2233b ? aelib::Death + 5579
51 aelib 0x0000000007b1d300 ? aelib::InitIterator::operator++ + 4096
52 AfterFXLib 0x0000000002b9d5c3 ? CEggApp::BirthPlugins + 67
53 AfterFXLib 0x0000000002ba684d ? CEggApp::IEggApp + 5005
54 AfterFXLib 0x0000000002b5aed6 ? CEggApp::CEggApp + 1158
55 AfterFXLib 0x0000000002bdd6a2 ? egg::dynamiclinksupport::SetMemoryLimits + 19858
56 AfterFXLib 0x00000000026d934e ? AEWinMain + 2014
57 AfterFX 0x00000000400021de ? Unknown - (No symbols are loaded) [ Error:487 Tentative d’accès à une adresse non valide. ]
58 AfterFX 0x0000000040002a3c ? Unknown - (No symbols are loaded) [ Error:487 Tentative d’accès à une adresse non valide. ]
59 AfterFX 0x0000000040001295 ? Unknown - (No symbols are loaded) [ Error:487 Tentative d’accès à une adresse non valide. ]
60 AfterFX 0x00000000400043d3 ? Unknown - (No symbols are loaded) [ Error:487 Tentative d’accès à une adresse non valide. ]
61 KERNEL32 0x00000000df378364 ? BaseThreadInitThunk + 20
62 ntdll 0x00000000df5870d1 ? RtlUserThreadStart + 33
System Information:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 8
Processor type: PROCESSOR_AMD_X8664
Processor level: 6
Processor revision: 24067
Active processor mask: 0xff
Page Size: 4096
Allocation granularity: 0x10000
Minimum application address: 0x0000000000010000
Maximum application address: 0x00007FFFFFFEFFFF
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Hi NicolasC,
Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.
Thanks,
Kevin