Branching to a new discussion,
I have checked your account and noticed that your unused credits expired on 3rd May 2017. In order to access the unused credits you need to subscribe to one of our Adobe Stock plans.
You may refer Adobe Stock pricing and membership plan | Adobe Stock
Feel free to update this thread in case of any additional query.
NO. You will not force me to purchase any plan to redeem the credits I have ALREADY paid for. You will return to me the credits that I had originally paid or I will forward this to the ombudsman to review.
Unfortunately, the DPC credits were only valid for 1 year so if you wish to access the unused credits now you need to subscribe to one of our Adobe Stock plans as mentioned above.
Also, you may refer Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?
Please get in touch with support for more details Contact Customer Care
I read your comment about subscribing to an adobe stock plan. Please re read my comment about re supplying the already purchased credits back to my account. You have 24 hours to do this or I will put this straight to the Australian ombudsman.