4 Replies Latest reply on Jul 7, 2008 4:49 AM by MergeThis

    Links broken even if I don't edit the contents

    raboshakga12
      Hi

      I am a novice when it comes to Robohelp and I am experiencing a rather annoying problem. Every time I open a project and then move on to open another project all the links in the previous project break and the files are automatically deleted in the folder structure

      Please assist
        • 1. Re: Links broken even if I don't edit the contents
          lmarden Level 2
          Good morning, rabo, and welcome to the community.

          A few quick questions (I would get into the habit of including this information any time you post a message)

          1. Which version of RoboHelp are you using?
          2. Is the program and/ or the data fileset on a network drive (this is a no-no...)

          and for this issue,

          3. How do you open your projects - from the RH Starter? From Windows Explorer? Do you close the first project before you open the next one?
          • 2. Re: Links broken even if I don't edit the contents
            lmarden Level 2
            oh - and

            4. Are the files deleted from your (hopefully local) hard drive as well? Or just from the project?
            • 3. Re: Links broken even if I don't edit the contents
              raboshakga12 Level 1
              Morning Imarden
              Thanks for the warm welcome.
              To answer your questions:

              1. I am using version 5 of Robohelp.
              2. The program is running on my local machine.
              3. I open my projects from the explorer and yes I close my projects before moving on to new ones
              4. the files are deleted from the hard drive.

              The other funny thing is that the files seem to move to another project
              • 4. Re: Links broken even if I don't edit the contents
                MergeThis Level 4
                Sounds like your IT folks have set up an unfriendly environment: either some sort of "virtual terminal" (network in disguise) or an overly aggressive anti-virus program.

                If so, you're in for a rocky road, in trying to get them to acknowledge the issue and consider alleviating it.

                Oh, and was RH installed on your local machine, by you, and with administrator rights? If not, you should have RH removed by the original installer and then reinstall it yourself, with proper rights assigned.


                Good luck,
                Leon