14 Replies Latest reply on Feb 13, 2018 1:49 PM by Sue Garibaldi

    Adobe Draw on iPad Pro stopped working

    ronelh Level 1

      I've been working on a series of drawings in a project on my iPad Pro. For the past two weeks, I've consistently been working on drawings with layers (I'm creating a stop motion animation and drawing the art on here) and it has been running fine. After a while it started taking a while to fill color, like 30 seconds to fill a random part. The art isn't very detailed, it's a simple art style. Now it has gotten to the point where I cannot do anything in this document. When I zoom out, the screen doesn't budge until another 30 seconds or so. I cannot fill color, zoom in or out (the art also disappears while doing so), drawing lines is hard because they don't appear until a few seconds after, my layers panel doesn't display the art on that layer, and it just doesn't load anything. I don't know what happened.

       

      Everything is updated, I barely have any files on my iPad, it was working a few days ago, I've restarted it, deleted programs, I deleted my other projects to see if maybe it was overloading, but it is still horrible. What could it be?

       

      I have an art deadline and this has set me back, and stressing me tf out.

        • 1. Re: Adobe Draw on iPad Pro stopped working
          Sue Garibaldi Adobe Employee (Admin)

          Hi Ronel.

           

          I'm sorry this is happening.

           

          And my apologies for taking so long to respond. This problem has popped up on occasion recently, so I wanted to check with one of our engineers before posting.

           

          Although the style is simple, he suspects that the artwork has gotten quite complex after a series of paint bucket fills. He's asked if you can share your project with us so he can look at it to determine the underlying cause of the lagging/stalling.

           

          If you'd like him to take a look at your work, please contact me through the in-app feedback:

          Tap Settings then Send Feedback.

          To share a link to your project:

          * Sign in to https://assets.adobe.com/assets/mobile?filter=draw

          * Select the project to share

          * Click on Share/Send Link (in the upper right corner). From the pop-up menu that opens click on the toggle button that's next to Private. That will generate a link.

          * Send that link to me.

           

          I hope to hear from you.

           

          Sue.

          1 person found this helpful
          • 2. Re: Adobe Draw on iPad Pro stopped working
            ronelh Level 1

            Here's the link.

            [Deleted for Privacy]

            • 3. Re: Adobe Draw on iPad Pro stopped working
              ronelh Level 1

              I think I did it right. On my iPad I wasn't able to select "send feedback" it did nothing when I touched it.

              • 4. Re: Adobe Draw on iPad Pro stopped working
                Sue Garibaldi Adobe Employee (Admin)

                Ronel.

                 

                Got it. I deleted the link from the post. It makes your work Public to anyone who has it.

                 

                If you don't have email set up on the device the Send Feedback link won't work. Could that be what happened? Not to worry though, I'll email you as soon as I hear back from our engineer.

                 

                Is there a specific drawing that I should direct him to?

                 

                Sue.

                1 person found this helpful
                • 5. Re: Adobe Draw on iPad Pro stopped working
                  ronelh Level 1

                  Ok.

                  There is that one of just the half man in the orange shirt; that was the whole document that was messing up and freezing. There are other layers on it, I don't know if you can access those though. The other drawings are from another document that works just fine.

                   

                  Also my personal email isn't set up with the iPad, but my CC account is set up for the Adobe apps I have.

                   

                  I wasn't trying to send anything to an email while creating the art, it was the Draw app that slowly corrupted up the document while I was working on it.

                   

                  Thanks!

                  • 6. Re: Adobe Draw on iPad Pro stopped working
                    Sue Garibaldi Adobe Employee (Admin)

                    Hi Ronel.

                     

                    Yep. Understood. I knew email had nothing to do with your Draw work. I just was wondering if that's why you couldn't Send Feedback. Which, it sounds like may have been the problem if you don't have email set up on that device.

                     

                    I'll email you as soon as I hear something.

                     

                    Sue.

                    1 person found this helpful
                    • 7. Re: Adobe Draw on iPad Pro stopped working
                      ronelh Level 1

                      Oh, right. haha I'm all over the place today.

                       

                      Thanks though!

                      • 8. Re: Adobe Draw on iPad Pro stopped working
                        Sue Garibaldi Adobe Employee (Admin)

                        Hey Ronel.

                         

                        I'm going to email you at your "sccomm..." email address in a couple of minutes, so keep an eye out for it.

                         

                        Sue.

                        1 person found this helpful
                        • 9. Re: Adobe Draw on iPad Pro stopped working
                          Theresa J Adobe Community Professional

                          I just want to chime in here and say I have recently been experiencing the same issues. They come and go. I'm getting nervous though because I am teaching a big lab with 40 attendees at MAKEIT next week. Praying that my Draw and everyone else's works for the lab. Last night I shut down Draw, updated the Draw app, shut down my iPad and restarted everything. There was still a lag time when I first launched Draw after this, but once it got working it worked great for the next couple of hours. I have noticed that Draw runs the smoothest when all of my other apps are closed, but this isn't always the solution.

                          1 person found this helpful
                          • 10. Re: Adobe Draw on iPad Pro stopped working
                            Sue Garibaldi Adobe Employee (Admin)

                            Theresa.

                             

                            Thanks for posting. The Draw team believes its discovered the cause for this lag and is working on a fix.

                             

                            I'm going to email you (at the addy you use for the forums) about your upcoming drawing lab.

                             

                            Sue.

                            1 person found this helpful
                            • 11. Re: Adobe Draw on iPad Pro stopped working
                              ethvz Level 1

                              I'm having the same issues. i have one piece that i spent hours on that got super slow and was taking forever to fill in shapes. had the same issue with zooming in and out. it took ages. it wouldn't allow me to upload to illustrator, and it wouldn't save to creative cloud library. so after waiting forever and quitting the app a million times i deleted the app and re-downloaded it. and because of that i lost the file. so I've restarted the drawing and got further into it and the same problems occurred. this time i kept backing it up to the cloud throughout the process of making it so that once the problem occurred i wouldn't lose anything. but its next to impossible to work on because of the lag. when i leave this project and go to others, there is no problem. it works just fine until i get to this specific project. i have PLENTY of storage and my wifi is great. the files i see others make on bechance and stuff are much more detailed so I don't know why this is happening

                              • 12. Re: Adobe Draw on iPad Pro stopped working
                                Sue Garibaldi Adobe Employee (Admin)

                                Hi Ethvz.

                                 

                                When it's a single drawing, there are usually complexities that aren't visible. They can have something to do with drawing style (extensive fills, a lot of layer merging, or repeated small strokes) or drawing content (such as hair).

                                 

                                Will you share this drawing with me through the in-app feedback (in the app tap the Settings icon in the lower nav, then Send Feedback)?

                                 

                                If you're okay with that, here's how to share it:

                                * Sign in to https://assets.adobe.com/assets/mobile?filter=draw

                                * Select the project to share

                                * Click on Share/Send Link (in the upper right corner). From the pop-up menu that opens click on the toggle button that's next to Private. * That will generate a link. Send that link to me.

                                 

                                Sue.

                                • 13. Re: Adobe Draw on iPad Pro stopped working
                                  ethvz Level 1

                                  [link removed]

                                  • 14. Re: Adobe Draw on iPad Pro stopped working
                                    Sue Garibaldi Adobe Employee (Admin)

                                    Ethvz.

                                     

                                    I've mailed you at the email address you use for the forums.

                                     

                                    Sue.