5 Replies Latest reply on Aug 4, 2017 5:42 PM by Kevin-Monahan

    Can't start After Effect CC2017

    미경정45504458

      Hello Adobers.

       

      Please help me to running the application.

       

      I am using AE CC 2017

       

      I've done these things so far...

       

      Install & Reinstall

       

      Deleting the preference file

       

      Re boot (for sure)

       

      change the installation directory. tried C:\adobe and F:\adobe (I am using SSD for C:\ and 2 extra HDD)

       

      OS : win 8.1K

      cpu : i7 4770 3.40GHZ

      16GB ram

      gtx650

       

      It suddenly stopped working literally.

       

      when running the application, it shows image below and nothing happens.

       

      yeschef_hands.mp4_20170720_141904.187.jpg

       

      This kinda problem never happened to me before so.......... is there anybody can help me to solve this?

       

      By the way,,

      I am surprised by knowing that there's no way for the direct support from adobe though I am paying over $1,000 for every year.