4 Replies Latest reply on Aug 2, 2017 2:33 AM by cts-media

    error 1021 while sharing online

    cts-media Level 1

      I want to share a prototype online but get the following error message:

       

      "While sharing online, an error occurred with your login information (error 1021)."

       

      I've tried the steps on this page: Error trying to use Share Online feature and I also have no problems logging in to my account. Could someone please help me out with this?

        • 1. Re: error 1021 while sharing online
          Preran Adobe Employee

          Hi cts-media,

           

          Can you try the solutions suggested here and let us know if they helped you?

          Can't share my project (error 1021) – Adobe XD Feedback : Feature Requests & Bugs

           

          Thanks,

          Preran

          • 2. Re: error 1021 while sharing online
            cts-media Level 1

            Hi Preran,

             

            thank you for your reply. We have already tried closing everything, logging out (and so forth, as described in the link above) numerous times. Unfortunately, a prerequisite in the other steps mentioned to find the error is to use a different account. We don't have another account available to do that sort of testing (excuse me, but is it really normal for customers to have more than one account?)

             

            In the mean time I've been in three lengthy support chats trying to resolve the problem and we were promised a call back from a specialist on Friday last week. The support was friendly but, I'm sorry to say, dismal. No one called us.

             

            After the these experiences we will most likely not prolong our CC Subscription next year. The other alternatives available are simply better, more reliable and cheaper. We are however open for help resolving the issue - maybe someone can show us it's worth sticking with Adobe.

            • 3. Re: error 1021 while sharing online
              Preran Adobe Employee

              Can you send me your case number so that I can understand why there has been a delay with your case? Some of the issues with XD are still under investigation, and it is possible that your issue is among them. To send a private message, click my picture and use the Message button. Will do my best to help.

               

              Thanks,

              Preran

              • 4. Re: error 1021 while sharing online
                cts-media Level 1

                Our case number is: 0222678949

                 

                We have received a reply from a representative in the mean time and the case is moving forward. If a solution evolves there I will update this query.