11 Replies Latest reply on May 22, 2009 5:04 PM by tzeng

    All kinds of problems on a Mac

    dssolveinthelove Level 1
      It wasn't so long ago that AIR was working fine on my Mac with Leopard 10.5.3. Now whenever I try and run an app, I get "This application requires a version of Adobe AIR which is no longer supported." I thought it was isolated to the app I was trying to run, but it was for every AIR app I tried. So I thought maybe my AIR runtime wasn't up to date. I go to the download page to get the most recent version and try running it, but then I get "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." But, I am the administrator. So I tried running the uninstaller, and I get the same error about not being allowed by the admin. Here's what I get in Console:

      6/29/08 2:30:57 PM com.apple.launchd[110] ([0x0-0x3e03e].com.adobe.air.Installer[382]) Exited with exit code: 5

      So, you can see the kinda mess I'm in. I can't even uninstall. I tried repairing permissions, but no change. Any ideas?
        • 1. Re: All kinds of problems on a Mac
          Oliver Goldman Adobe Employee
          Please enable installer logging and capture a log file, either of the failing install or uninstall. It should provide additional detail as to what is going wrong.
          • 2. Re: All kinds of problems on a Mac
            dssolveinthelove Level 1
            I didn't know how to do that originally, otherwise I would have. But I did a search and found out how. Here's the log.


            quote:

            Performing runtime install
            UI SWF load is complete
            UI initialized
            starting user confirmation
            runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: Error #2007" errorID=2007]
            begin quitting
            error in stateQuitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: Error #2007" errorID=2007]
            • 3. Re: All kinds of problems on a Mac
              Oliver Goldman Adobe Employee
              Please try forcing an uninstall using the AIR 1.1 installer that you downloaded. This can be done by running it via the Terminal and passing the "-uninstall" flag, like so:

              /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer/Contents/MacOS/Adobe\ AIR\ Installer -uninstall


              • 4. Re: All kinds of problems on a Mac
                dssolveinthelove Level 1
                quote:

                Originally posted by: Oliver Goldman
                Please try forcing an uninstall using the AIR 1.1 installer that you downloaded. This can be done by running it via the Terminal and passing the "-uninstall" flag, like so:

                /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer/Contents/MacOS/Adobe\ AIR\ Installer -uninstall





                Sorry, I was out of the country for a while and didn't have access to my computer to try this out. I just did now and got this in Terminal:


                quote:

                Uninstalling Adobe AIR (all versions)
                failed (consult log)


                And here's the log:

                quote:

                Performing runtime install
                UI SWF load is complete
                UI initialized
                starting user confirmation
                runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: Error #2007" errorID=2007]
                begin quitting
                error in stateQuitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: Error #2007" errorID=2007]
                rivate/var/folders/Gb/GbJqrMJ7EqG+8+bZzM2dcE+++TM/TemporaryItems/FlashTmp0/file1
                Rollback due to error complete
                error during install: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
                runtime install entering error state: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
                begin quitting
                • 5. Re: All kinds of problems on a Mac
                  dssolveinthelove Level 1
                  Sorry to seem impatient, but any more possible fixes? It's pretty annoying that I can't even uninstall it, let alone get it to work. Thanks for all your help so far.
                  • 6. Re: All kinds of problems on a Mac
                    Oliver Goldman Adobe Employee
                    Apologies for the delay.

                    If the forced uninstall failed then your machine is definitely in a bad state. Please try a manual uninstall by deleting /Library/Frameworks/Adobe AIR.framework. Then try installing AIR 1.1 one more time.


                    • 7. Re: All kinds of problems on a Mac
                      dssolveinthelove Level 1
                      That was easy enough. Problem solved. Thanks!
                      • 8. Re: All kinds of problems on a Mac
                        junglerolf Level 1

                        hello, can anyone help?! as i did follow tips on this forum entry but it still does not work!

                         

                        i have Mac OS X 10.57

                        i downloaded latest Air 1.51

                        i uninstalled Air

                        cleared the trash

                        i do not use Virus app

                        i trashed Air prefs + App Support

                        i restarted with Safe Boot

                        i reinstalled Air

                         

                        your tips did not work, until i trashed the prefs/app support

                        this solved the Air install error: installation may not be allowed by your admin (though i am the admin & the password was accepted!)

                        this also solved error: the app requires an update to Adobe Air but downloading that update was not successful

                         

                        i still get error msg:

                        This app requires an update to Adobe Air that is not available for your system!

                         

                        is Air now not compatible with OS X 10.57 that came out last week?

                         

                        thanks for any tips,

                        rolf

                        • 9. Re: All kinds of problems on a Mac
                          tzeng Adobe Employee

                          Could you generate and post the application installation log?

                          To generate the log file, create a .airappinstall.log file on your home dir.

                           

                          It looks like it has to do with the name space of your AIR app.

                          • 10. Re: All kinds of problems on a Mac
                            junglerolf Level 1

                            1st, thx so much for your time! ; )

                             

                            i don't know how to do that log thing.

                             

                            meanwhile, it worked.

                            secret: uninstalling Air & air apps, restarting etc. does not work. one has to reinstall Air in Safe Mode.

                            then reinstall Air + download latest versions of air apps, as OSX 10.57 just came out. latest air app versions finally worked.

                             

                            but what do you mean by "name space of air app"? i never renamed apps...

                             

                            thanks so much again

                            • 11. Re: All kinds of problems on a Mac
                              tzeng Adobe Employee

                              Thanks for letting us know it is working now.

                               

                              Name space is a string inside the application descriptro file. It indicates the minimun version of AIR the application requires.