10 Replies Latest reply on Aug 13, 2017 6:19 PM by dooker25

    License already fulfilled

    fonsb50544763

      Hi Guys,

       

      By accident I had my old e-reader software (from sony) which was linked to my Adobe Account open the .acsm file. Unfortunately I now have a Kobo Aura 2 HD and that software could not get it onto my ereader. So after downloading ADE the .acsm file now says: E_LIC_Already_fulfilled_by_another_user

       

      Well, this is somewhat true, however, that "other user" is the the Sony software linked to my Adobe Account.

       

      How can I solve this?

       

      Thanks!

       

      Fons